Spa Receptionist Coordinator, Burr Ridge - (req68160)
- Kohler Co.
- Burr Ridge, Illinois
- Full Time
Spa Receptionist Coordinator, Burr Ridge
BURR RIDGE, IL, United States
req68160
Posted on: 8/15/2025
Spa Receptionist Coordinator, Burr Ridge
Work Mode: Onsite
Location: Burr Ridge, IL
Opportunity
Our Kohler Waters Spa team offers more than 50 innovative spa services using the healing properties of Earth's mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.
Specific responsibilities include:
Completion of KWS DESIGNing for 5-Star training
Responsible for providing feedback and re-training staff as needed to ensure Forbes 5
Star Hold staff accountable for all policies, procedures and SOPs
Property Management System super-user (and related systems) to correctly process transactions, complete orders, accurately book/edit spa treatments and efficiently manage system to optimize spa bookings standards are being maintained by staff
Responsible for maintaining cash handling policies including change in the safe, cash recycler compliance, etc.
Knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guests
Receive guest feedback/complaints and resolve any guest/staff issues as they arise without supervision
Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with no supervision/support to maintain a relaxing spa atmosphere
Maintain facility safety, cleanliness and guest amenity standards with 20-minute walk throughs
Additional Responsibilities as required
This is a Full-Time position, working weekdays & weekends with shifts primarily between 8:00am and 9:00pm.
Skills/Requirements
High School Diploma or equivalent required
Prior customer service experience within a spa environment required
Prior experience in receiving/resolving guest experience issues
Previous leadership or management experience preferred
Strong communication skills and ability to work in a fast paced environment
Strong detail-orientation
Ability to perform tasks requiring use of multiple computer/guest management systems
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly wage for this position is $20.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact .... Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
BURR RIDGE, IL, United States
req68160
Posted on: 8/15/2025
Spa Receptionist Coordinator, Burr Ridge
Work Mode: Onsite
Location: Burr Ridge, IL
Opportunity
Our Kohler Waters Spa team offers more than 50 innovative spa services using the healing properties of Earth's mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.
Specific responsibilities include:
Completion of KWS DESIGNing for 5-Star training
Responsible for providing feedback and re-training staff as needed to ensure Forbes 5
Star Hold staff accountable for all policies, procedures and SOPs
Property Management System super-user (and related systems) to correctly process transactions, complete orders, accurately book/edit spa treatments and efficiently manage system to optimize spa bookings standards are being maintained by staff
Responsible for maintaining cash handling policies including change in the safe, cash recycler compliance, etc.
Knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guests
Receive guest feedback/complaints and resolve any guest/staff issues as they arise without supervision
Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with no supervision/support to maintain a relaxing spa atmosphere
Maintain facility safety, cleanliness and guest amenity standards with 20-minute walk throughs
Additional Responsibilities as required
This is a Full-Time position, working weekdays & weekends with shifts primarily between 8:00am and 9:00pm.
Skills/Requirements
High School Diploma or equivalent required
Prior customer service experience within a spa environment required
Prior experience in receiving/resolving guest experience issues
Previous leadership or management experience preferred
Strong communication skills and ability to work in a fast paced environment
Strong detail-orientation
Ability to perform tasks requiring use of multiple computer/guest management systems
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly wage for this position is $20.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact .... Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
Job ID: 489696696
Originally Posted on: 8/16/2025
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