Housekeeper Supervisor

The Hilton Southlake Town Square is proud to be one of Hilton's most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square. At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration , and our Employee of the Quarter Program . Plus, we offer complimentary meals and a fun, supportive work environment. Join us and be a part of something truly special! ESSENTIAL JOB FUNCTIONS This job description outlines the primary responsibilities and qualifications for the Housekeeping Supervisor role. It is not intended to include every duty or requirement that may arise now or in the future. As Hilton Southlake operates 24/7, flexibility in schedulingincluding shift days, start times, and weekly hoursis essential to meet operational demands.The Housekeeping Supervisor is responsible for ensuring the cleanliness, safety, and presentation of guest rooms, corridors, and service areas. This role requires strong leadership, attention to detail, and a commitment to delivering a clean, comfortable, and welcoming environment for all guests. Key duties include: Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment. Ensure all jobs are completed within the shift. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place. Report all maintenance deficiencies in guest rooms and corridors. Expedite special guest requests, such as extra towels, blankets or pillows. Check all vacant/ready/stay over rooms daily. Check out of order rooms daily. Identify showrooms for Sales Department. Turn in all lost and found items and all guest room keys. Adhere to all company policies and procedures. Follow safety and security procedures and rules. Know department fire prevention and emergency procedures. Utilize protective equipment. Report unsafe conditions to management. Report accidents, injuries, near-misses, property damage or loss to management. Provide a safe work environment by following all safety and security procedures and rules. Ensure all team members maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by management. Assist other Housekeeping Personnel when needed. KNOWLEDGE, SKILLS & ABILITIES Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred. Minimum six months supervisory experience or one year of comparable housekeeping experience is acceptable. Ability to read and write basic English to complete forms such as a room status report. Ability to provide clear direction, instruction, and guidance to subordinates. Ability to organize and prioritize work and meet deadlines. Ability to exercise judgment and implement control over the performance of subordinates. Ability to provide information and answer hotel guest and colleague questions. Time management skills. PHYSICAL DEMANDS Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment Pushing heavy carts. Lifting fifty (50) pounds maximum. Stand and walk for varying lengths of time, often long periods. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Source: Hilton Brands - US Military Careers