Front Desk Team Member

FRONT DESK TEAM MEMBER

JOB SUMMARY

The Front Desk Team Member is the first point of contact for our guests and plays a key role in creating a welcoming, friendly, and efficient experience. Responsibilities include greeting and assisting guests, processing transactions, answering questions, and providing top-notch customer service at all times. This role combines cashier duties with guest service responsibilities to ensure every guest leaves with a smile.

RESPONSIBILITIES

• Greet every guest warmly and create a positive first impression.
• Process payments quickly and accurately using the POS system.
• Answer guest questions about products, services, and promotions.
• Recommend items and upsell when appropriate to enhance the guest experience.
• Handle guest concerns or complaints promptly and with professionalism, escalating to management when necessary.
• Maintain a clean, organized, and welcoming front desk area.
• Assist in maintaining adequate stock levels of items needed for guest transactions (wristbands, tickets, merchandise, etc.).
• Support other team members during busy periods to ensure smooth operations.
• Follow all cash handling and operational procedures.
• Participate in team meetings and training sessions as needed.
• Perform other duties as assigned by Leadership.

QUALIFICATIONS

• High School Diploma or equivalent required; some college preferred.
• Previous cashier, retail, or customer service experience preferred.
• Basic math skills for handling cash transactions.
• Strong communication skills-both verbal and written.
• Positive, friendly, and engaging personality with a focus on guest satisfaction.

ADDITIONAL REQUIREMENTS

• Able to work days, nights, weekends, and holidays as required.
• Comfortable working in a fast-paced environment with constant guest interaction.
• Strong multitasking abilities and willingness to assist in other areas as needed.
• Reliable, punctual, and able to work independently or as part of a team.
• Maintain a professional appearance and attitude at all times.

PHYSICAL REQUIREMENTS

• Stand for long periods of time.
• Move about the facility, bend, and reach as needed.
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Glenview is an equal opportunity employer.