Rocket City Steward

Post

ROCKET CITY STEWARD

Job Category: Food and Beverage

Requisition Number: ROCKE002327

Posting Details

Posted: August 12, 2025

Full-Time

On-site

Locations

Showing 1 location

Alamogordo, NM 88310, USA

Job Details

Description

Position Title: Steward

s To: F&B Manager

Supervises: N/A

Summary of Position

Performs stewarding daily shift duties of cleanliness and sanitation in accordance withpany, industry, and governmental guidelines specific to duties. Responsible for machine and/or manual ware washing of all china, glass, flatware, pots, pans, trays, cooking utensils and cutting boards. As well asanization and storage of cleaned items listed above. Responsible for floor cleaning and maintenance of assigned Food & Beverage outlets. Responsible for garbage maintenance, disposal and recycling procedures. Performs job in accordance with safety and health standards and regulations.

Key Responsibilities and Performance/Behaviors

Ability

Can explain and demonstrate Hospitality Behaviors and Performance Standards.

Understands w to get the information needed toplete tasks to standard.

Can explain and demonstrate technical skills used toplete tasks to standard.

Can explain or demonstrate the behavioral values or standards needed toplete tasks to standard.

Understands how to take ownership of problems and solve them when solutions may not be available.

Can explain how to request help from others when needed toplete task or goal.

Hasplete knowledge and can tell others of IMGR&C products and services.

Provide guests with directions or other venue information. Act upon allmentsplaints in a prompt, professional and friendly manner.

Performance

Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists.

Responds to obstacles; finds new ways to reach desired end results.

In absence of guidance, acts and takes charge to respond to guest or internal customer needs.

Responds to change by quickly ing talent and skills in a positive way to succeed.

Supports achievement of Quality Goal; Do it right the first time.

Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.

Makes suggestions to improve performance.

Behavior

Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).

Approaches all activities with enthusiasm and encourages enthusiasm from others.

Chooses a positive approach in all situations.

Respects individuality of others; continues tomunicate in order to work together.

Speaks positively about guests, other team members and our business in all situations on and off property.

Treats other with respect in all situations.

Service

Serves others.

Identifies and canmunicate needs of guests and others.

Takes quick action to serve others in a way that meets/exceeds their needs.

Identifies ways to improve individual or team's service to others.

Provides service outside job responsibilities if needed to help resort succeed.

Takes ownership of guest problem(s) until it is solved.

Professionalism

Meets IMGR&C Appearance standards.

Professionally supports IMGR&C reputation and image in all situations, on and off property.

Attendance

Meets IMG&C policy for attendance.

Informs supervisor of future absence as far in advance as possible.

Communication

Provides information others need to succeed, in time for them to use it.

Ensures that all shifts are provided with the necessary information to facilitate their success.

Listens to others without interruption; acts on their feedback when possible.

Asks questions to better understand expectations of others.

s all guestplaints andpliments to Supervisor or Manager.

s all situations to Supervisor or Manager w resort grounds or equipment do not meet IMGR&C standards.

Team Work

Puts Success of team ahead of personal success.

s other team members succeed without being asked.

Takes action to resolve conflict between individuals.

s all departments achieve success.

Offe ideas to increase team success and guest satisfaction to Supervisor or Manager.

Does whatever is necessary to help department and resort success.

Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities include the following and are subject to change at management's discretion:

Properly trained on all Food & Beverage Division equipment to ensure safe working habits are being practiced within the department.

Performs job duties in accordance with health codes concerning chemical usage of cleaning.

Performs job in accordance with standards set forth regarding breakdown areas, dishwashing machines and any other areas of Food & Beverage outlets.

Ads to and abides by procedures set forth concerning dish rack responsibilities of war washing.

Cleans, sorts and stores flatware according to procedures set forth.

Performs pot washing duties in accordance with established daily job tasks and standard operating procedures.

Performs pot floor and mat duties in accordance with established daily job tasks and standard operating procedures.

Maintains storage areas and circulates inventory in accordance with established daily job tasks and standard operating procedures.

Responsible for garbage maintenance, disposal and recycling procedures in accordance with established daily job tasks and standard operating procedures.

Performs daily closing duties in accordance with shift closure checklist.

Notifies supervisor of any faulty or damaged equipment.

s all safety and health problems immediately before continuing work in reported area(s).

Ads to all regulatory, departmental and casino policies and procedures.

Other duties as assigned.

Supervisory Responsibilities

T are no supervisory responsibilities in this position.

Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

High School Diploma or General Education Degree (GED)

Must pass a pre-employment drug screening and criminal background investigation.

Must have proven record of dependability.

Ads to all regulatory, departmental, and resort policies and procedures.

Physical Demands

The physical demands described are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand heldmunications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

Work Environment

The work environment characteristics described are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.