Host / Hostess

1 year

Be an integral part of one of the most popular restaurants in Center City Philadelphia, Bank & Bourbon. Designed by nationally recognized design firm Meyer Davis and housed in the iconic PSFS Building, Bank & Bourbon promises to deliver one of the finest dining experiences in Philadelphia.

Provide friendly, responsive service to create a memorable dining experience for all of our guests. Each Host/Hostess primary objective is to provide a flawless experience and ensure guest loyalty.

• Executes Reservation and Hostess/Host standards as prescribed in Hostess/Host Manual
• Successfully pass the Host/Hostess manual Certification to 90%
• Maintains Open Table reservation and table management system
• Accepts reservations and enters them accurately into Open Table
• Confirms all reservations
• Uses Open table to maintain guest history files and uses information to enhance repeat guests experience
• Greets guests in warm, inviting professional manner
• Uses Open Tables to record track status of guest meal
• Seats tables in a rotational manner in order to manage workload amongst service team
• Inputs Captains stations into Open Table prior to shift
• Communicates any specials needs of guests to Captain prior to seating
• Regularly reviews reservations at pre-shift meeting
• Inspects menus to ensure cleanliness and acceptability
• Determines guest needs, verifies table availability, assigns appropriate table for seating uses Open Table prior to service
• Guides guest to appropriate table
• Assists guest with seating, provides chair assistance and presents menu
• Ensures removal of unnecessary place settings at occupied tables
• Notifies server of guest seating
• Monitors dining room activity, assists Captains and Front Waiters as needed to ensure performance to standard
• Other duties as assigned
• Maintain organized Host stand at all times
• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Exceptional guest service skills
• Polished and refined presence
• Excellent communication and organizational skills
• Ability to work flexible schedule to include weekends and holidays

Education: High School diploma or equivalent

Experience: Experience in an upscale restaurant and previous Open Table exposure preferred.

Compensation: Hourly (Based on Experience)

Benefits & Perks: Paid Time Off, Dining Discounts

Communication

Exceptional Guest Service

Problem Solving Skills

Exceptional guest service skills

Team Collaboration

Reservation Management Platforms

Time Management

Excellent Organizational Skills

Adaptability

Excellent Communication Skills

Customer Relationship Management

Excellent Communication

Conflict Resolution

Positive Attitude

Multitasking

Previous Open Table Exposure

Professionalism

OpenTable Exposure

Interpersonal Skills

Organizational Skills

Crisis Management

Experience in an Upscale Restaurant

Knowledge of Hospitality Industry Standards

Fine Dining Service

Ability to Work Under Pressure

Previous OpenTable Exposure

Empathy Towards Guests

OpenTable

Knowledge of Dining Etiquette

Knowledge of Open Table

Resy

Teamwork

Telephone Skills

Polished and Refined Presence

Attention to Detail

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