Server

Required Years of Experience

1 year

Job Details Located in the nations first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The citys expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Job Specific

• Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
• Sets up assigned station with all required supplies, "Mis en Place"
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guests so as to enhance the dining experience
• Records all aspects of guests order accurately and enters guest orders into POS terminal
• Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
• Monitors preparation of individual courses to ensure proper flow
• Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
• Serves all food and beverage items professionally, according to Loews Standards
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Prepares and presents accurate, complete guest check
• Collects monies due and or applies charges to guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Performs all side work duties as assigned by manager/supervisor
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School diploma or equivalent
• One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
• Thorough knowledge of food terminology, food service techniques and sanitation standards
• Exceptional guest service skills
• Basic computer skills
• Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Compensation Details

Compensation: Hourly ($8.00) plus tips

Required Skills

POS Systems

Attention to Detail

Thorough Knowledge of Menu Offerings

Time Management

knowledge of menu offerings

Communication Skills

Food preparation skills

Problem Solving Skills

Food Safety Knowledge

Customer Relationship Management

Customer Service Skills

Adaptability

Ability to Set Up Station With Required Supplies

Team Collaboration

Menu Item Suggestive Selling

Multitasking

Fine Dining Service

Order Accuracy

Sales Skills

Greeting Guests Professionally

Culinary Knowledge

POS Terminal Operation

Service Orientation

Work In a Fast-Paced Environment

Conflict Resolution

Food Presentation

Organizational Skills

Suggestive Selling

Professionalism

Food Service Professionalism

Positive Attitude

Guest Satisfaction

Accuracy in Recording Guest Orders

Cash Handling

Food and Beverage Pairing

Revenue Reporting

Coordination of Order Placement

Monitoring Food Preparation

Problem Notification

Inspecting Food Presentation

Professional Food and Beverage Service

Safety Regulations

ANTICIPATING GUEST NEEDS

Handling Payments and POS Terminal

Equipment Maintenance

End of Shift Reporting

Cleanliness

Teamwork

Hotel Policies Compliance

Problem Solving

Emergency Procedures

Uniform Standards

Safety Regulations Compliance

Training and Meeting Attendance

Food Server Experience

Equipment and Work Area Cleanliness

Food Terminology Knowledge

Basic Computer Skills

Sanitation Standards

Physical Ability to Stand, Walk, Bend, Lift Trays

Flexible schedule availability

Physical Stamina

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