Guest Services Agent, Lodge Kohler

Guest Services Agent, Lodge Kohler

Work Mode: Onsite

Location: Green Bay, WI

Opportunity

Responsible for extending a friendly greeting and farewell to guests and members and providing prompt and knowledgeable customer service.

SPECIFIC RESPONSIBILITIES

Guest Services I:

1. Guest Registration /Departure

1. Prompt, cheerful and proper greeting of guests and/or members .

1. Register guest /member in and out of applicable software system(s) .

2. Provide guests with information on the venue and resort .

3. Use guest name frequently .

4. Escort guests to their rooms with luggage.

5. Explain the proper procedure of the door lock system and emergency exits.

6. In the guests room, hang any garments in the closet and explain the room amenities and place any luggage on a luggage rack.

7. Valet guests vehicle if requested or give directions to parking areas for self-park.

8. Upon departure, r emove luggage from guests room and bring it to the lobby, (store in storage closet, luggage room if necessary).

9. Retrieve vehicle as requested .

10. Lodge Kohler Only: P rovide complementary shuttle service in the Green Bay area .

1. Informational Services

1. Provide courteous response to special requests .

1. Knowledgeable about property , surrounding area, local at tractions and shopping.

1. Responsible for the enforcement of venue policies and procedures.

1. Respond appropriately during emergencies and disturbances (know who to contact, if outside assistance is needed, appropriate documentation , etc.).

1. Be k nowledgeable of all H&RE Group programs, events and classes and respond to inquiries .

1. Monitor lobby traffic .

1. Adhere to established safety procedures and guidelines .

1. Miscellaneous

1. Assist with venue coverage needs .

1. Maintain a clean work area, including lobby, kitchen, storage closet/cloak room, and exterior building. Maintain furniture arrangement.

1. Perform miscellaneous clerical jobs as assigned.

2. Responsible for all opening and closing procedures when scheduled .

3. Complete special projects as assigned by leaders .

4. Lodge Kohler Only: Arrange and deliver all for-purchase and complementary amenities

1. Carriage House Responsibilities :

1. Proper handling of food items with use of gloves and p roper use of knives and kitchen equipment.

1. Proper storage of all food items to temperature and labeled accurately.

1. Set up, maintain , and take down all food services, including continental breakfast, afternoon tea, and evening hors d' oeuvres and beverages.

1. Serve Carriage House guests and be available to arrange any other hotel services .

1. Clean, maintain kitchen pantry, wash dishes, and glassware and dispose of shift garbage.

1. Stock rotate and organize all daily/weekly orders received.

1. Complete waste tracking sheet accordingly.

1. Communicate the need of additional supplies.

Skills/Requirements

1. Must be at least 18 years old.

1. M inimum of a high school diploma or equivalent .

1. P ri or experience as a receptionist or in customer service required .

1. Guest Services I : 1-2 years of experience

1. A friendly, outgoing personality, attention to detail and high degree of accuracy desired.

1. Must have and maintain a valid drivers license.

2. Physical requirements include: walking, standing for extended periods, bending, reaching and frequently lifting up to 50 pounds. Some previous experience in guest services preferred. Work hours will frequently include weekends and holidays and occasionally include overnight shifts.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $15.25. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates development to make that happen. So, we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohlers policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ... . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .