Guest Services Communications Team Member 25-26

At Mt. Hood Meadows and Cooper Spur Mtn. Resort our mission is enriching the lives of our team, guests, and community. We believe this is a place where feeling a sense of belonging, rocking the team and guest experience, and exceeding expectations leads to your life being enriched. We welcome all to their mountain home.

Position Overview

The Guest Services Communications Team Membe rs are responsible for guest communication using phone, email, and services ticket systems . T his role work s with the Program team to support the guests ’ needs and works directly with Lift Operations to monitor access control . W hile the primary focus is guest communications, this position may also be asked to assist in front-li ne point-of-sale operations . This position is not remote and requires you to work at the resort.

This is a full-time, seasonal position

Qualifications & Experience

• Must be at least 18 years of age
• Strong guest service and communication skills , written and verbal
• Ability to multitask in a fast-paced environment
• Proficiency in Windows-applications
• Previous guest service experience
• Availability to work weekends and holidays
• Must be comfortable with the changing dynamics of a seasonal business

Preferred Qualifications & Experience

• Previous experience in a call center environment
• Experience with RTP or similar POS system
• Familiarity with Jira Service Desk, Mitel, or Confluence

Compensation:

• Starting Wage: $ 19.11 hourly

Perks:

• Year-Round Housing Available. Subject to Availability
• Ski/Snowboard Season Pass for employees and qualifying dependents
• Don't Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

Videos:

• Watch our team in action on the MHM YouTube Channel

Mt. Hood Meadows and Cooper Spur Mtn. Resort foster an environment where every person feels a sense of belonging. We are committed to creating a consistent and enduring effort to improve diversity, equity, and inclusion for our team, guests, and community through respecting and celebrating all backgrounds and perspectives while addressing barriers through a collaboration of efforts with leadership, DEI (Diversity, Equity, and Inclusion) consultants, and our DEI Committee. Opportunities exist for our team to engage in training, educational resources, and focus work; connecting our mission of enriching lives to meaningful and purposeful work. We recognize that growing the culture and influencing the industry is a significant effort, it requires everyone’s engagement, collaboration, and voice. We invite all our team members to be part of improving the culture in whatever capacity they can.