Guest Services Concierge

Minimum Education: High school or equivalent

Preferred Experience: Previous experience in customer service

Required Skills and Abilities:

• Excellent human relations and communication skills
• Exceptional ability to empathize with others
• Ability to maintain objectivity and strict confidentiality
• Organize and plan work efficiently
• Ability to work independently
• Ability to handle pressure due to multiple calls and inquiries.

Position Summary:

• Serves as initial contact for patients, visitors, and vendors to provide information and assistance.
• Greets, assists, and directs these individuals in a courteous, empathetic, and efficient manner using the AIDET philosophy.