Valet Lead

• Competitive salary of $18.75/hr. with discretionary performance bonuses 2x a year !
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

1. Exemplify and promote Muckleshoot Casino Resort (MCR)s vision, mission, and values by demonstrating professionalism and delivering exceptional guest service.
2. Greet guests warmly, maintain a professional image, and engage with a positive demeanor. Assist elderly and disabled guests as needed.
3. Ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines.
4. Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies.
5. Write legible claim checks, document any prior vehicle damage, and ensure security of vehicles and keys.
6. Operate all types of passenger vehicles with standard and automatic transmission
7. Park and retrieve guests vehicles promptly, ensuring safety and care.
8. Instruct, train, and coach team members on responsibilities, expectations, and departmental standards.
9. Assign job tasks to Valet Parking Attendants and monitor performance to ensure a sense of urgency and high productivity.
10. Implement and enforce departmental procedures to ensure efficient, safe, and secure operations.
11. Maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics.
12. Promote a positive and safe work environment by reporting hazards and accidents immediately to management.
13. Encourage high performance standards and foster a positive work culture.
14. Contribute to departmental meetings and assist in developing and implementing departmental goals and objectives.
15. Assist with scheduling and make necessary alterations to meet operational needs.
16. Track gratuities, schedule adherence, and inspection results using Microsoft Office tools.
17. Ensure departmental supplies are maintained at appropriate levels.
18. Ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary.
19. Maintain a positive attitude and provide services in extreme weather conditions, including very cold or hot temperatures.
20. Conduct departmental inspections, communicate findings to management, and support initiatives to improve team member experience and guest survey ratings.
21. Perform additional tasks as assigned by management.

• Ability to obtain a Class III B gaming license.
• Valid Drivers License and clean driving record (MVR) required.
• 1 year supervisor/lead experience preferred.
• 2 years driving experience with the ability to drive manual and automatic transmissions, parallel park, and park in confined spaces required.
• Intermediate computer skills and proficient knowledge of MS Office Suite required.
• High school diploma or GED equivalent required.

• Ability to demonstrate strong interpersonal skills with a guest first mentality.
• Skilled in communicating effectively both orally, in writing and electronically. Read, write, and speak English fluently.
• Ability to provide coaching, training, and encouragement for the staff.
• Ability to interact with diverse individuals and function as a member of the team.
• Ability to drive all cars in a safe manner and adhere to traffic laws and driving regulations.
• Ability and willingness to work various shifts, weekends, and holidays.
• Ability to work with and maintain confidential information.

• Availability Ability to work 40+ hours per week, holidays, weekends, and nights to support a 24/7 operation.
• Physical Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance. Successfully pass a physical exam.
• Environment Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspired team members delivering exceptional guest experiences.

We exist to create unforgettable entertainment experiences!

• Wisdom : Learn, Share, Grow
• Respect : Earn it, Show it
• Integrity : Earn Trust Through Honesty
• Fun : Bring Smiles to Everyone

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Casino Careers