Experience & Event Coordinator

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn .

**Travel to Office expectations** For Remote Roles : As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles : As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary: Reporting to the Internal Events & Experience Team Lead, the Experience & Event Coordinator will play a key role in the delivery of internal events across PCCs portfolio of offices. This role is ideal for someone who is detail-oriented, proactive, and eager to learn in a dynamic, people-focused environment.
The Experience & Event Coordinator will be actively involved in managing the event intake process while working closely with internal clients on event bookings and scheduling. Responsibilities include preparing event materials, liaising with vendors, tracking requests, setting up event spaces, ordering rental furniture, and coordinating all event deliverables with movers, catering, and IT departments to ensure seamless behind-the-scenes execution.
This role requires a flexible, solutions-focused approach, with the ability to adapt to shifting priorities and provide after-hours event support when needed. The Experience & Event Coordinator will ensure every facet and detail is in place to deliver an exceptional experience for our internal clients. This position also requires the ability to travel between office locations on an ad hoc basis. Key Responsibilities:

• Event Planning & Execution:
• Plays an integral role in organizing and delivering engaging internal employee events across PCC portfolio of offices. Responsibilities include coordinating event logistics from start to finish, preparing detailed event materials and signage, compiling and managing accurate attendee lists, and ensuring all elements are in place for smooth execution. This includes hands-on involvement in setting up and dismantling event spaces, arranging furniture and equipment, and overseeing the readiness of all event-related components to create a seamless, memorable experience for attendees.
• Deliver High-Quality Service & Event Support:
• Deliver exceptional customer experiences to internal customers and stakeholders by responding to event, culinary, and facilities-related inquiries. Collaborate with internal teams such as IT, catering, and building services to ensure seamless event execution
• Event and Scheduling Logistics:
• Oversees the end-to-end process of room reservations, intake documentation, and internal calendar management, ensuring all event details are accurately captured, updated, and communicated in a timely manner. Maintains seamless coordination with cross-functional teams, including building management, IT, Culinary, and Workplace Experience, to ensure alignment on event logistics, space availability, and resource requirementsultimately supporting the smooth execution of every event from planning through to completion.
• Maintain Event Resources:
• Plays a key role in documentation of events playbooks, guidelines, and keeping the internal events webpage up to date. This includes uploading event photos and assisting with the management of electronic forms and tools.
• Workplace Experience Team Support:
• This contributes to the smooth operation of day-to-day Workplace Experience functions by proactively managing incoming deliveries, ensuring timely distribution and proper documentation. Maintains organization and cleanliness of storage areas, optimizing space and accessibility for team use. Regularly steps in to support overflow or backlog tasks related to Workplace Engineering, demonstrating flexibility and initiative in addressing operational gaps. This includes responding to ad hoc requests, and helping ensure that workplace environments remain functional, well-organized, and welcoming for all employees.

Required Skills & Qualifications:

• 2 years relevant experience in facilities/Workplace Experience at a mid-level to large business including experience coordinating facility operations. FM software and AutoCAD experience
• Clear and professional communication skills, both written and verbal, with the ability to work well with others.
• Strong customer service skills with a positive, solution-focused attitude and the ability to take initiative while working well under direction.
• Eager to learn, and can stay organized while handling a variety of tasks given to them, in a busy environment.
• AI Fluency and/or use of M365 Copilot
• Ability to travel between our offices in Mississauga and Toronto as needed.

Preferred Experience:

• FM software
• Interior Design, Architectural Technologist, PM or PMP Degree
• AutoCAD skills
• Ability to prioritize workload as well as various programs.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $57,000 - $64,000 + bonus + benefits, overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. #LI-TW1 #LI-Onsite
PointClickCare Benefits & Perks:
Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact ... should you require any accommodations.
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