Support Receptionist/Child Advocate

FAMILY JUSTICE CENTER - Job Title: Support Receptionist/Child Advocate

Hiring Salary Range: $18.44-$21.00 DOE

Reports to (Role): Client Service CoordinatorDepartment/Group: Family Justice CenterJob Code: 2322FLSA Status: Non- ExemptTravel Required: MinimalPosition Type: Part-Time PERSI Benefited (PB)Job Family / Business Unit: Family Justice CenterBenefits Eligible: NoPERSI Eligible: Yes

ROLE STATEMENTPosition Summary:Advocacy work at the Nampa Family Justice Center (NFJC) includes multiple elements which include but are not limited to Assisting victims of domestic violence (DV), sexual assault (SA), stalking, child abuse (CA), elder abuse (EA) and sex trafficking (ST) with supportive services. Answering incoming calls, working well with partner agencies, and seeing to the needs and safety of everyone who enters the NFJC building.

WHAT YOU WILL DOEssential functions:

• Greet visitors and clients with a friendly smile.
• Answer incoming calls at NFJC, and transfer to appropriate parties.
• Direct and assist all those who enter the NFJC building and monitor those in the lobby.
• Monitor and oversee the children's play center when children are present.
• Maintain cleanliness/organization of the front lobby and all rooms.
• Know the safety protocol for emergency situations.
• Unlocking the front door at the beginning of the workday, and locking the front door at the end of the workday.
• Ensure the front lobby door (past bulletproof glass) is always closed.
• Conduct initial screening to assess the client's needs (intake, risk assessment, safety planning) and refer clients to appropriate partners at the NFJC and other programs/agencies.
• Input client data in the CARENET system.
• Assist with administrative duties as needed.
• Provide direct advocacy and support to adult and child victims, including non-offending caregivers of child victims, this includes long-term case management if desired by the client.
• Conduct psychosocial assessments with non-offending caregivers and provide appropriate resources and information regarding child abuse during forensic interviews.
• Meet with MDT members prior to and following forensic interviews; share relevant information with team members.
• Meet with a child following the forensic interview to conduct check-ins and age-appropriate trauma and suicide screenings.
• Actively pursue ongoing training and opportunities to understand trauma and the impact it has on victims and to learn more in the fields of domestic violence (DV), sexual assault (SA), child abuse (CA), elder abuse (EA), and sex trafficking (ST).
• Attend meetings, conferences, workshops, and training sessions and review publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.
• Maintain ongoing interaction with the supervisor, including articulation of any questions or concerns.
• Ensure that all services are maintained in accordance with the agency's mission and goals.
• Adhere to all NFJC policies, procedures, and safety protocols.
• Perform all other duties as assigned by the Executive Director.

Additional Functions:

• Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Collaborate with and build and maintain positive working relationships with community members and partner agencies.
• Responds to citizens' questions and comments in a courteous and timely manner.
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines.
• Communicates information and states concerns in a clear and professional manner.
• Respect the opinions of others and demonstrate a reasonable relationship with employees, supervisors, and others.
• Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed.

REQUIRED EDUCATION, EXPERIENCE, & LICENSE/CERTIFICATIONS:

• Associate degree (two-year college or technical school) preferred Field of Study: Social Work major or related field preferred.
• 3 years experience and/or any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work preferred.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Skill in using personal computers and MS Office Suite.
• Skill communicating verbally and in writing.
• Ability to Reason: Must be able to confront and solve practical issues and problems. These can arise in a variety of situations. Must be able to remain calm in high-risk situations.
• Ability to keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Ability to collaborate with and build and maintain positive working relationships with community members and partnering agencies.
• Ability to respond to questions and comments courteously and promptly.
• Ability to communicate and coordinate regularly with others to maximize the effectiveness and efficiency of grant-related activities.
• Ability to accept and perform in a timely and effective manner changes in work assignments and/or how work is performed.
• Ability to efficiently operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.
• Ability to work as a member of a team to accomplish department goals.
• Ability to make sound judgments and draw valid conclusions.
• Ability to maintain effective working relationships.

WORK ENVIRONMENT:Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions

ESSENTIAL PHYSICAL ABILITIES:

• Finger Dexterity: Sufficient finger or manual dexterity with or without reasonable accommodation to enable the employee to operate a personal computer, telephone, and related equipment and use primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• Speech: Sufficient clarity of speech or other communication ability with or without reasonable accommodation to enable the employee to communicate effectively and convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Hearing: Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information.
• Visual Abilities: Sufficient visual acuity or other power of observation with or without accommodation to enable the employee to review a wide variety of materials in electronic or hard copy form and perform activities such as viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).
• Physical Strength & Personal Mobility: Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to function within a general office environment. Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.

The City of Nampa has a Drug/Alcohol-Free Workplace Policy. Any offer of employment is contingent upon passing a pre-employment drug test and background check. The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race or any other characteristic protected by federal, state, or local laws. This position may close prior to the closing date.