Food Runner

2 years

About Chama Mama:

Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life. Our menu is reflective of the diverse influences that have shaped the Georgian nation and is informed by the home-made traditions of an authentically artisanal culture. We proudly subscribe to that most quintessential Georgian proverb: "a guest is a gift from God" and view hospitality as a vocation - not as an industry. We aim to surprise and delight, to connect and enlighten. After all, it's the Georgian way.

General Overview:

Runners are responsible for ensuring guests food is brought out to them with accuracy, the proper temperature, and within a timely manner.

General Duties & Responsibilities:

• Clear and clean tables promptly after guests leave to prepare for new arrivals.
• Reset tables with clean utensils, napkins, and condiments to ensure a polished dining experience.
• Refill water glasses and offer water upon guests' arrival.
• Assist guests with special requests, such as providing highchairs, extra napkins, or other needs.
• Proactively address customer needs and communicate feedback to servers or managers.
• Maintain a clean and organized dining area by promptly clearing debris and addressing spills.
• Sweep and mop floors, empty trash bins, and dispose of waste as required.
• Replenish tabletop supplies, including napkins and condiments, to ensure readiness for service.
• Deliver food and beverages to tables, assisting servers during busy periods.
• Communicate effectively with kitchen and bar staff to ensure timely and accurate food delivery.
• Work closely with hosts/hostesses to manage seating arrangements and optimize customer flow.
• Collaborate with the team to create a seamless and efficient dining experience for guests.
• Adhere to health and safety guidelines, maintaining high standards of sanitation and hygiene throughout the dining area.

Requirements:

• May be required to lift, carry, push, or pull heavy objects up to 50 lbs.
• Fluent in written and spoken English.
• Flexible work schedule, including nights, weekends, and holidays.
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.
• Ability to perform and thrive in fast-paced environment.
• The ability to comprehend and follow written and verbal direction.
• The ability to work independently or as part of a team.
• Able to approach their work with a sense of ownership and urgency.
• High school diploma or GED preferred

Chama Mama is an equal opportunity employer. We embrace diversity and are committed to providing equal employment opportunities to all qualified applicants, regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other protected status under local, state, or federal law. This policy extends to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

Compensation: Hourly ($11.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k, Commuter Benefits, Dining Discounts

Pleasantly Interact With Guests

Attention to Detail

Pleasantly Interact With Guests to Ensure Satisfactory Experience

Customer Service Orientation

Deliver Highest Standards of Service

Time Management

Consistently Deliver Highest Standards of Service

Teamwork

Run Food From Kitchen to Guests

Problem Solving

Run Food From the Kitchen to Guests

Adaptability

Inform Guests of Food Items Being Delivered

Physical Stamina

Inform the Guests of the Food Items Being Delivered to Their Table

Positive Attitude

Communication Skills

Verify Food Delivered is Accurate

Organizational Skills

Verify Food Accuracy and Quality Check

Multitasking

Quality Check for Guest Needs

Interpersonal Skills

Execute Non Alcoholic Beverage Refills

Cultural Awareness

Clear and Clean Tables After Guests

Initiative

Clear Tables and Remove Used Items

Responsibility

Complete Opening and Closing Side Work for Shift Daily

Work Ethic

Complete Opening and Closing Side Work

Maintain Sanitation to Department of Health Standards

Maintain Knowledge of Correct Maintenance and Use of Equipment

Keep Work Area Clean and Organized

Maintain Proper Storage Procedures as Specified by Department of Health Requirements

Maintain Knowledge of Equipment Use

Maintain Proper Storage Procedures

Ability to Lift, Carry, Push, or Pull Heavy Objects Up to 50 Lbs

Flexible Work Schedule, Including Nights, Weekends, and Holidays

fluent in written and spoken English

Ability to Walk, Stand, and/or Bend Continuously for Extended Periods

Ability to Walk, Stand, and Bend Continuously

Ability to Perform and Thrive in a Fast Paced Environment

Ability to Perform in Fast Paced Environment

Ability to Comprehend and Follow Written and Verbal Direction

Follow Written and Verbal Direction

Ability to work independently or as part of a team

Work Independently or as Part of a Team

Approach Work With a Sense of Ownership and Urgency

High School Diploma or GED Preferred

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