Complex Restaurant Manager - Hilton Portland and the Duniway Portland

Come join the Mayrose and HopCity Teams as the Complex Restaurant Manager at The Duniway and Hilton Portland downtown! Located in the heart of downtown, you'll enjoy great perks such as a robust benefits package, career growth opportunities and discounted hotel room stays for you and your family worldwide. This is a great step towards a wonderful career with the #1 World's Best Workplace!

Both properties combined are comprised of 700+ guest rooms and they are located within a half mile from Arlene Schnitzer Concert Hall, Pioneer Courthouse Square and Mall, Portland Art Museum, and Portland State University.

This position reports to the Director of Food and Beverage and helps oversee a team of up to 30.

The ideal candidate will possess:

• 2 years of Food and Beverage Manager experience.

• Previous hotel and union experience a plus

• Previous fine dining expereince preferred

• Open flexible availability including nights, weekends and holidays required

What will I be doing?
As a Complex Restaurant Manager, you would be responsible for directing and organizing the activities and services of a hotel food and beverage outlets (restaurant, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.

• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward.

• Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly.

• Ensure compliance with health, safety, sanitation and alcohol awareness standards.

• Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.

• Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events.

• Recruit, interview and train team members.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing, all the time.

• Leadership - We're leaders in our industry and in our communities.

• Teamwork - We're team players in everything we do.

• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family

• Vision, dental, life and disability insurance

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO) you can accrue up to 18 days in your first year

• Supportive parental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).

• Go Hilton travel discount program: 100 nights of discounted travel per calendar year

• Matching 401(k)

• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

• Access to your pay when you need it through DailyPay

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