Housekeeping Supervisor - The Harpeth Hotel

The Harpeth Franklin Downtown, Curio Collection by Hilton, is located in the heart of Historic Franklin, just minutes from Nashville. Situated in the cornerstone of Franklin, discover boutique and antique shopping, one-of-a-kind restaurants, live music and historical landmarks, right on our doorstep. The Harpeth is located a short distance to the Cool Springs business district, home of Nissan North American Headquarters, MARS Petcare, Schneider Electric and countless more.

The Harpeth offers 119 elegantly appointed guest rooms, with views of historic Franklin or a tranquil courtyard. Enjoy our 55-inch HDTVs, TVs, in-room coffee, WiFi, flexible workspace, robes, slippers, oversized bathrooms, and closets. For events, the Harpeth offers over 5,000 square feet of inspired event space, many with natural light. Grab a hand-crafted cocktail at 1799 bar and experience the best is southern cuisine at 1799 restaurant.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Lets talk! Click here to learn more about what makes the Harpeth Hotel a one-of-a-kind experience in the Nashville area.

THE ROLE

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

• Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• May assist the evening staff in the performance of duties to include: cleaning rooms, cleaning of lobby, turndown service, trash removal, special projects.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees.

Education: High school diploma or equivalent experience

Experience: One to two years of employment in a related position with this company or other organization(s).

Skills and Abilities: Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests

Come check out The Harpeth, a Curio Collection by Hilton hotel! As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.

At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

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