Receptionist (Overnight- Full-Time)

Goodwill of Colorado

Job Description

**This job is for a temp-to-hire employee working on an assignment with Goodwill Staffing**

JOB SUMMARY:

Goodwill Staffing is a full-service staffing agency within Goodwill of Colorado. Goodwill Staffing offers many employment opportunities such as temporary-to-hire and temporary day labor positions. Goodwill Staffing serves the Colorado Springs and Denver areas. Goodwill Staffing works with a variety of Clients offering a variety of job opportunities.

The Goodwill Staffing (GSS), Administrative Support position consists of a temp-to-hire position at a senior living facility. This position is usually indoors, and the incumbent will be exposed to an office environment performing office and clerical duties, etc. These opportunities are typically moderate physical, requiring the incumbent to be sitting, twisting, bending, and visually aware, actively listening through their shift. The GSS, Admin. Support position is customer-facing and will represent the Client and Goodwill in a positive manner.

ESSENTIAL FUNCTIONS:

Service Provision:

• Keeps front desk and lobby areas vacuumed and dusted.
• Empties trash from front desk and lobby areas.
• Answers the telephone.
• Delivers newspapers to residents’ doors.
• Ensures appropriate lighting.
• Responsible for successful completion of the daily Evening/Night Shift Duty List.

Risk Management:

• Monitors the emergency call system.
• Ensures that all outside doors are securely locked.
• Make hourly rounds.
• Ensures appropriate response to all emergencies.
• Understands the emergency procedures set forth in the emergency procedures manual.
• Has current CPR and first aid certification.

Customer Service:

• Answers all telephone calls in a courteous manner.
• Handles and/or directs resident concerns.

Knowledge, Skills, and Abilities

• Communicates with 1) persons who are aging or who might have dementia, 2) resident’s family members, 3) co-workers, and 4) supervisors in a courteous and professional manner.
• Maintains company standard related to attendance.
• Maintains company standard related to punctuality.
• Maintains company standard related to dress code.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma or equivalent

Experience:

• Needs to be self-directed in decision-making and handling emergency situations.

Other:

• CPR Certification

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe – N/A