Customer Experience Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leader in luxury branding, and they strive to make the best products in their industry. This company is one of the fastest-growing consumer brands in the world! Currently, they are looking to add a Customer Experience Representative to their team.

Salary/Hourly Rate:

$18/hr

Position Overview:

The Customer Experience Representative will be responsible for providing white glove service to customers. The ideal candidate should be a quick learner and comfortable working in a fast-paced environment.

Responsibilities of the Customer Experience Representative:

• Answer inbound emails/calls/chats regarding order requests.
• Enter orders accurately and follow up on order status.
• Staying updated with product specifications to provide clients with proper guidance.
• Follow up on customer inquiries and ensure they are resolved promptly.

Required Experience/Skills for the Customer Experience Representative:

• Previous customer service experience, retail is preferred.
• Strong written and verbal communication skills.
• Interest in home decor and/or fashion is a plus.

Preferred Experience/Skills for the Customer Experience Representative:

• Willing to commute and work weekend/evening hours.
• Outgoing and people-focused.

Education Requirements:

• Associate's degree or higher is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).