Building Maintenance Worker

Service Technician Integrated Security SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation. Job Summary The Service Technician at SafeTouch Security is responsible for the installation, maintenance, and repair of integrated security systems, including surveillance cameras, access control systems, and intrusion alarm systems. This role ensures that all systems are functioning properly, meet client specifications, and are supported with exceptional customer service and technical expertise. Duties and Responsibilities Install and configure security systems, including CCTV cameras, alarms, access control systems, and other integrated security technologies. Ensure all equipment is installed to company and industry standards and set up any necessary software for system monitoring. Perform regular maintenance checks on security systems to ensure optimal performance. Use diagnostic tools and software to identify issues in security systems. Troubleshoot and repair any malfunctions in security equipment, such as cameras, alarm sensors, control panels, and wiring. Conduct system inspections, audits, and quality control checks. Provide guidance and training to less experienced technicians. Replace or upgrade faulty parts as needed. Provide ongoing support and training to clients on system usage and troubleshooting. Respond to customer inquiries and resolve any technical issues in a timely and professional manner. Collaborate with clients to assess their needs and suggest appropriate security solutions. Develop and maintain relationships with clients and vendors. Maintain accurate records of system installations, repairs, maintenance tasks, and equipment inventory. Complete documentation related to installation and service activities. Provide detailed reports on any issues, repairs, and recommendations for improvements. Adhere to industry standards, codes, and regulations for all installations and maintenance procedures. Ensure safety protocols are followed during installation and service visits. Work closely with internal departments and vendors to resolve complex technical issues when required. Remain updated on the latest security alarm technologies and advancements. Assist in the development of standard operating procedures and best practices. Promote and maintain a safe work environment. Perform additional duties as required to support business needs. Requirements High school diploma or equivalent. 3 or more years of experience in alarm system installation, service, or related field. Proven experience with troubleshooting and repairing security systems, including CCTV, access control, and alarm systems. Strong knowledge of alarm system components, programming, and integration. Knowledge of local codes, regulations, and safety standards related to security installations. Experienced with Microsoft Office Suite. Sound problem-solving, troubleshooting, and analytical skills.Detail-oriented and demonstrates technical aptitude. Skilled at time management and staying organized.Work independently and manage multiple tasks efficiently. Solid communication and teamwork skills. Interact professionally with employees, customers, and vendors. Industry certifications (e.g., ESA Certified Alarm Technician, NICET) preferred. Safety first mindset. Pass drug screening and background requirements. Valid driver's license with a driving record that meets insurance requirements Bilingual is a plus. Physical Requirements Work inside and outside, including attics, crawl spaces, and roofs. Stand, walk, or remain seated at a desk for extended periods. Move equipment and materials up to 50 pounds. Observe details at close range. Handle products, take notes, operate technology, and present information. Read documents and presentations using electronic devices and hard copy materials while interacting with others. Exchange accurate information in person, over the phone, in writing, and electronically. Communicate clearly and articulately for presentations and interpersonal interactions so others will understand. May be exposed to loud noise. Drive to work, client sites, and as business needs require. Navigate uneven or slippery surfaces or both. Safely ascend and descend stairs and ladders as needed. Bend, kneel, crouch, and reach for extended periods. Job Type: Full-time, non-exempt Work/Base Location: Core Work Hours/Availability: 7:00 AM to 4:00 PM Monday through Friday. Overtime as business needs require. Participate in an on-call rotation, with a $75 stipend per on-call period. Travel: 20% Pay Range: $20 - 30/hour, commensurate with experience Incentives: Yes Benefits: Competitive pay plus quarterly incentive opportunities Comprehensive benefits package (medical, dental, vision) 401(k) with match Paid time off and holidays Opportunities for professional development and growth SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation details: 20-30 Hourly Wage PI682182ccc66c-2057