Amenities Runner

The Amenities Runner is responsible for delivering guest amenities, supplies, and special requests in a timely and professional manner. This role ensures that all guest needs are met with efficiency, courtesy, and attention to detail, contributing to an exceptional guest experience.

• Promptly deliver guest amenities, linens, and special requests to guest rooms and suites.

• Assist in stocking and replenishing amenities on guest floors and in service areas.

• Respond to calls from the front desk, housekeeping, or guests regarding requested items.

• Ensure accuracy and completeness of all deliveries.

• Handle guest interactions with professionalism, courtesy, and discretion.

• Maintain cleanliness and organization of storage and amenity areas.

• Report any guest concerns, maintenance issues, or unusual situations to the supervisor immediately.

• Follow all safety, security, and hotel policies and procedures.

• Support the housekeeping team with additional tasks as required.

• Previous hospitality or customer service experience preferred.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and remain calm under pressure.

• Must be organized, detail-oriented, and reliable.

• Ability to lift and carry up to 40 lbs and stand/walk for extended periods.

• Flexible schedule, including weekends and holidays.

This is a non-management position