Customer Service Representative

at Easter Seals Goodwill Northern Rocky Mountain in Missoula, Montana, United States

Description**TEXT GoodwillJobs to ... to apply****Apply at: www.esgw.org/jobs**Greets and assists guests and/or donors. Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW . The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed. Duties include, but are not limited to:- Ensures guest service standards are met.- Utilizes the Guest Ready book to help keep the store clean and organized.- Acknowledges and greets guests who come within 10 feet.- Asks guests to Round-Up to generate funds to support programs.- Accurately processes guest merchandise-return transactions.- Witnesses Team Member purchases, according to policy.- Completes quarterly Safety Analysis.- Monitors potential safety hazards, reports them, and helps correct them.- Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.- Applies Guest Service standards; providing clean and organized work area at check stands.- Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team. Requirements - Knowledge of merchandise, cash register operations, and change-making.- Ability to work with people having different abilities.- Able to perform repetitive tasks independently.- Knowledge of current trends helpful.- Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts (weekends and nights a must).- All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment. Physical Requirements - Requires standing, stooping, bending, and carrying for entire shift (excluding break times). Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.- Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance to extreme changes in temperature and humidity.- Ability to move independently or with reasonable acc