Plateau Server (Full-Time)

Wage Range: $14.00 + Tips

OPEN UNTIL FILLED - 1ST CLOSING DATE: August 27TH, 2025

JOB SUMMARY

Responsible for providing high-quality service for Plateau guests, including food orders, service, and an overall pleasant dining experience. Accepts and accurately processes payments for services.

ESSENTIAL JOB FUNCTIONS:

• Ensures customer satisfaction through prompt, efficient, and friendly service, placing customers' interests first.
• Promptly offers beverage service and other amenities necessary by guests.
• Up-sells menu items-desserts and specials.
• Takes customers' food orders and promptly relays them through POS.
• When food items are ready, promptly deliver the order and condiments needed.
• Remains attentive to guests during their meal for beverage refills, condiments, etc., ensuring satisfaction.
• Maintains assigned area in an organized, efficient, and clean manner at all times.
• Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
• Throughout the shift, maintains side work stations and replenish accordingly; and at the end of the shift, ensure all side work assigned is complete.
• Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Ensures that the operation of equipment, tools, and materials is handled safely.
• Promotes internal guest service standards through courteous and respectful behavior.
• Checks out imprest bank.
• Verifies check-in and cash reconciliation and prepares shift-end check-out cash reconciliation.
• Present check to guest, collect payment and return change if applicable.
• Becomes familiar with the menu, and offer suggestions, and wine pairings.
• Remains knowledgeable of all property amenities to ensure a high level of customer service.
• Creates an exceptional dining experience for all guests.
• Other related duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

• None.

SIGNATORY ABILITY:

• Imprest Bank.

ACCESS TO SENSITIVE AREAS:

• Cash register.

MINIMUM QUALIFICATIONS:

• One (1) year of previous table service experience, preferably in fine dining.
• Must possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment.
• Physically fit-able to stand and/or walk for long periods; able to perform repetitive motions with wrists, hands, and fingers; and able to lift and maneuver 50lbs. Carries and balances food and beverage trays weighing up to 40 lbs.
• Effective communication skills- verbally able to provide instructions, responds to questions and has exceptional interpersonal skills and abilities.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to count back change.
• Possesses working knowledge of wines, beer, and liquor.
• Requires High-Security Gaming License.
• Must be at least 21 years of age.