Maitre D

Required Years of Experience

2 years

Job Details

Now Hiring: A Maitre D' who has a genuine warmth and welcoming spirit to join our team!

As Maitre D you'll play an integral part in creating unforgettable dining experiences by fostering relationships, handling guest feedback with carewhether addressing concerns or enhancing positive experiencesand ensuring that every detail is noted for future visits.

You'll manage our reservation system to optimize the flow of service and the guest experience, paying close attention to individual preferences and special requests. You'll have the opportunity to engage with regular guests, tracking their preferences and celebrating their loyalty, while proactively reaching out to lapsed patrons to re-establish connections. You'll play a crucial role in ensuring every guest feels valued, while keeping our reservation system and service running smoothly and efficiently.

This position offers a comprehensive package including:

• An Hourly Rate of $28-$30
• Medical, Dental, and Vision Benefits Coverage
• Paid Vacation Time and Paid Sick Time
• Commuter Benefits
• Referral Bonus Programs
• Dining Discounts at over 25 Affiliated STARR Restaurants
• Opportunity for Career Advancement and Professional Growth

Desired Qualifications:

• 2+ years of prior experience as a Maitre d' in a reputable, well-rated, service-driven restaurant
• Thorough knowledge of OpenTable or Resy software
• A great personality and ability to work with grace under pressure
• An innate desire to create a memorable experience for all our guests
• The ability to manage guest seating seamlessly while working collaboratively with the host team
• The ability to work full-time and shifts Fridays through Sundays

Upland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Compensation Details

Compensation: Hourly ($28.00 - $30.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program

Required Skills

Conflict Resolution

Strong interpersonal skills

Customer Service

Conflict Resolution skills

POS Systems

Attention to Detail

Reservation Management Platforms

Customer Service Orientation

Adaptability in a Fast Paced Environment

Time Management Skills

Guest Service

Empathy Towards Guests

Ability to Multitask

OpenTable

Organizational Skills

Problem Solving Skills

Ability to Build Relationships

Resy

Sales Skills (for Upselling Dining Experiences)

Calm Demeanor

Teamwork

Communication Skills

Reservation Management

Ability to build rapport with guests

Cultural Awareness (Related to Diverse Clientele)

Read more

Gallery