Maitre D

2 years

Purpose :

The Maitre d is responsible for ensuring a seamless and exceptional guest experience from the moment members and guests arrive until they leave. This front-of-house leader manages reservations, coordinates seating, and ensures member and guest experience meets club standards

Key Responsibilities:

• Greet and welcome guests warmly and professionally.
• Ensure guests are seated promptly and comfortably.
• Maintain a welcoming atmosphere and address guest complaints or special requests promptly and efficiently.
• Train and mentor front-of-house team members to ensure high service standards.
• Work closely with the F&B team to ensure smooth communication and service flow.
• Monitor dining room cleanliness, ambiance, and table settings.
• Develop and maintain the seating chart and floor plan in collaboration with our Membership team
• Ensure consistency in service and adherence to restaurant policies.
• Take restaurant reservations accurately and efficiently
• Supervise Front Desk Host team in absence of manager
• Answer phone calls and emails with confidence and professional verbiage following club standards
• Work quickly with Seven Rooms and Peoplevine systems
• Assist in the plotting and seating of all members and guests
• Ensure all rules of the club are understood and followed by all members and guests prior to entering the club
• Assist in printing daily menus for the club
• Acknowledge guests needs, anticipates guests needs and always responds promptly to maintain positive guest relations at all times
• Informs the Membership team of any guest complaints, requests or problems
• Follow all front office standard operating procedures.
• Resolve member and guest problems quickly, efficiently, and courteously. Expedite member and guest check-ins and departures. Provide concierge-type services to guests.
• Maintain effective relationships and communication with all other departments.
• Perform other appropriate tasks assigned by the Front Desk Manager.

Qualifications:

• 2+ years of high volume Maitred experience required
• Excellent attitude to the job, co-workers, and members with the willingness to learn new things regardless of previous job experiences.
• Able to work in a fast-paced environment with speed and quality.
• Should be able to communicate, read and write clearly and effectively.
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• Knowledge of and ability to perform required role during emergency situations

Compensation: Salary ($70,000.00 - $80,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits

Strong Leadership Skills

Conflict Resolution skills

Customer Service Orientation

Attention to Detail

Time Management Skills

Ability to Multitask

Team Collaboration Skills

Adaptability to Changing Situations

Problem Solving Skills

Effective Communication Skills

Ability to Work Under Pressure

Empathy Towards Guests

Organizational Skills

Ability to Maintain Professionalism in Stressful Situations

Crisis Management Skills

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