Guest Experience Specialist - Winter Seasonal

Jackson Hole Mountain Resort

JOB DESCRIPTION

POSITION JOB TITLE: Guest Experience Specialist

CLASSIFICATION: Seasonal Full Time

FLSA STATUS: Non-Exempt

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment.

Nourish your Wild Spirit: Rejuvenate your mind, body, and spirit in the inspiring mountain environment of the Tetons.

Be Part of Something Bigger: Be part of a vibrant community of individuals who share a passion for nature, adventure, sustainability, and hospitality.

Embrace your mountain experience: Embark on your journey of personal and professional growth.

Functions of Role:

To provide an excellent guest experience and the highest level of customer service to all JHMR guests and employees.

• Answering multiple phones lines, voicemails, and emails.
• The ability to quickly understand and deliver the guests needs.
• Gain knowledge of all JHMR products & operations as well as essential RTP modules.
• Assist JHMR guests with selecting the products that best meet their expectations and goals.
• Increase revenue through cross selling and up selling all JHMR profit centers and JHRL properties.
• Understand operations and sales procedures for lift tickets, season passes, rentals, all Mountain Sports School and all Kids Ranch products.
• Understand what each location at JHMR can provide to JHMR guests.
• Accurately receive guest payment through credit card, gift card, or correct voucher/Jshop redemption.

Benefits of position:

• Free ski pass.
• F&B and Retail discounts.
• Health and wellness discounts.
• On site in Teton Village
• Office setting with a smaller tight knit team.
• Able to store ski/snowboard equipment in office
• Possibility to work remotely after at least 1 season working with JHMR or relevant ski industry experience
  • Pending manager approval
  • Hiring states include (residency in one of the following states is required. If residency is outside of the listed states, not eligible for remote work): Wyoming, Idaho, Montana, Minnesota, Tennessee, North Carolina.
• Growth opportunities.

Are you the right fit? Below are some traits an exemplary candidate possesses.

• Excellent communication skills.
• Guest centric mindset.
• Team player, but also able to work independently.
• Self starter.
• Can operate under pressure.
• Detail oriented.
• Computer knowledge preferred.