Food Server - Council Oak

Overview

It is the responsibility of the server to provide high quality food and beverage service and ensure that guest have a great experience

BENEFITS INCLUDE

• Medical, Time Off and Retirement benefits offered through Local Union Representation
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay Rate of $11.00 an hour plus gratuity

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests' service needs
• Engage guests in conversation regarding their stay, property services, and area attractions
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to the appropriate person/ department, requesting permission before placing the caller on hold, and allowing the caller to end the call
• Speak to guests' and co-workers using clear, appropriate and professional language
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Take the guest order , always trying to use suggestive sell / upselling techniques
• Serve food and beverage to guest throughout the F&B venue
• Running food from the kitchen out to dining guest
• Pre-bus and bus tables throughout shift utilizing a tray
• Complete open and closing side duties during the shift
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
• Process all guest orders thru the POS terminal
• Adhere to the Hard Rock cash handling policy
• Adhere to PCI compliance about protecting guest information
• Protecting basic information from guest such as name, room numbers and credit card information.
• Follow property control audit standards and cash handling procedures (e.g. blind drops)
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management
• Check with supervisor before leaving at end of shift

Qualifications

• Minimum six (6) months of related experience required
• Able to work a varied work schedule to include nights, weekends, and holidays.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Be flexible and adaptable to change.
• Adheres to state liquor laws and beverage control procedures that pertain to serving and handling.
• Serve-safe food handlers certification required