Membership Concierge

Overview

We are seeking a proactive and creative Membership Concierge to join our team. This role is ideal for a highly organized self-starter who thrives on taking initiative, generating new ideas, and delivering exceptional customer experiences. The Membership Coordinator/Concierge will serve as the primary point of contact for members, ensuring seamless communication, personalized support, and a high level of satisfaction throughout their journey.

Key Responsibilities

• Act as the main point of contact for members, providing prompt and professional support.
• Manage and maintain accurate member records using CRM software.
• Develop and implement creative ideas to enhance the member experience.
• Proactively engage with members to ensure satisfaction, retention, and loyalty.
• Organize and oversee membership communications, renewals, and follow-ups.
• Assist in planning and coordinating member events, programs, and initiatives.
• Collaborate across departments to streamline processes and support overall organizational goals.
• Track and report membership trends, engagement, and feedback to leadership.

Qualifications & Characteristics

• Self-starter who takes initiative and works independently with minimal supervision.
• Strong ideation and creativity skills, with the ability to bring fresh ideas to life.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Proficient in software systems, particularly CRM platforms.
• Exceptional customer service and communication skills, with a warm, professional demeanor.
• Strong problem-solving abilities with a positive, solutions-focused mindset.
• Previous experience in membership services, hospitality, or client relations preferred.

What We Offer

• A collaborative and supportive team environment.
• Opportunities to bring your ideas to life and make an impact.
• Competitive compensation $20-$22 hourly, plus lucrative bonus
• Top tier benefits - 100% coverage medical & dental, 4% match 401K, PTO, and great optional benefits too.
• No waiting, benefits start the 1st of the month after the date of hire.
• Flexible scheduling for a work/life balance.

Want to learn more about us, check out our website and Google reviews.