Restaurant Host- Crossings Cafe

Job Summary:

Responsible for seating the guests in a timely fashion, ensuring an even distribution of guests for each serve, answering the phone, greeting guests as they arrive or stop by with questions.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Answers phones, the phone should not ring more than three times.
• Greets all guests and bids guest farewells and thanks them for choosing Crossings Cafe.
• Shows the guest, at a comfortable pace WITH them, to their table.
• Gives a quality assurance, for example “Enjoy your dinner.”
• Introduces server when seating guest.
• Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”
• Informs the server of special requests, celebrations or time constraints, using approved methods.
• Follows approved check transfer policy.
• Performs opening and closing procedures as defined.
• Provides the kitchen and management with a breakdown of large parties throughout the meal period as necessary.
• Performs any mailing, posting, mailing list, and projects given them by the manager onduty as time permits.
• Pays particular attention to all tables which will be seated, making sure that the table is properly set before seating.
• Ensures that all menus and wine lists are in good shape, wiped and presentable to the guest. Posting daily floor plans.
• Stocking supplies (i.e.: matches, business cards, toothpicks, etc.)
• Adheres to proper sanitation procedures.
• Maintains cleanliness, stocking, sale and appearance of retail items and restaurant entrance.
• All other duties as assigned

Minimum Education and Experience Requirements:

• High School diploma, preferred

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Ability to obtain a food handlers card.

Knowledge, Skills, and Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Demonstrates the ability to establish credibility and rapport with operating leaders.
• Ability to work flexible shifts and days of the week, including holidays.

Physical Requirements:

• Must be able to work while standing for hours at a time.
• Must be able to lift up to 15 pounds at times.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.