Hospitality Manager - FMI AZ

Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life, and spreading the Gospel of Jesus Christ. Our Hope Restored Retreat Centers have helped transform thousands of marriages in crisis. Our program has been very successful in large part due to our skilled clinical team, who offer a personalized, faith-based program for couples at the breaking point, giving them the safe place and expert help they need to get to the root of their issues.

Join our team at our new location in Cave Creek, Arizona, where the work is meaningful, the culture is rewarding, and the purpose is eternal.

The Hospitality Manager position exists to oversee the lead hospitality assistants and hospitality assistants ensuring team members are properly trained to serve couples, groups, events, etc. during their time at Focus Marriage Institute (FMI).

Essential Duties/Responsibilities:

• Is responsible for the daily Hospitality operations, ensuring FMI provides each guest with an experience that is characterized by highly attentive service, and excellent food and beverages in a clean and welcoming environment
• Assigns and oversees the duties of the Lead Hospitality Assistants and Hospitality Assistants, and schedules them accordingly. Works with General Manager to ensure housekeeping shifts are scheduled
• Develops and trains staff on established FMI standards and procedures for Hospitality service and physical spaces
• When maintenance requests are made, Hospitality Manager works with General Manager to schedule maintenance work around guest and intensive space availability
• Orders all food, cleaning, and basic housekeeping supplies
• Oversees and maintains the cleanliness of all interior and exterior hospitality spaces, including decks and patios
• Is responsible for using the forecasted volume of couples to be served to determine the needed staffing levels. Within the established budgeted guidelines, schedules the appropriate number of Hospitality Assistants to serve FMI guests with excellence
• Develops and trains staff on procedures for cooking, service, food handling, and safety that are compliant with standards set by the local Health Department. Ensures that all Hospitality Assistants are trained in ServSafe and other required training programs as necessary
• Maintains an excellent working relationship with all Host Couples and works with General Manager to ensure Host Couples are ServSafe certified food handlers and properly trained in FMI’s hospitality standards
• Serves as primary Health Department contact and is responsible for correcting any deficiencies identified during inspections
• Is responsible for using the forecasted volume of guests to plan menu selection and quantity of food to be ordered
• Develops menus that are appropriate for each season and analyzes the costs to ensure meals are provided within budgeted guidelines
• Identifies and maintains excellent working relationships with the appropriate food vendors to purchase food items. Based on the scheduled volume of couples, makes food purchases, and maintains the appropriate inventories of food to successfully serve guests
• Manages the ever-increasing special needs of guests that range from preference to life-threatening food allergies. Communicates with guests as needed before arrival and during stay to insure we are serving those with health-related needs in a safe manner. Informs the Hospitality team of these special needs to ensure the wellbeing and experience of guests
• Writes menus, orders food, and prepares meals for larger special events that may include donor development, recruiting, and community events
• Ensures Hospitality work area is clean, well maintained, and free of safety hazards
• Is attentive to the condition of the physical property and systems and quickly reports all maintenance concerns to General Manager
• Is fully trained in the established housekeeping standards for all guest spaces, assists with housekeeping as requested, and leads in word and example, all staff members in the importance of maintaining these high standards

Other Duties/Responsibilities:

Performs other duties as assigned

Managerial Breadth/Scope of Job:

Leads all Hospitality staff

Working Environment/Physical Requirements:

• Must be able to pass a Post Offer Prehire Physical exam
• Must be able to stand for long periods
• Some exposure to fumes and hot items
• Some moving and lifting of heavy items
• Must be able to lift up to 40lbs
• Must be able to push/pull up to 25lbs
• Must be able to bend and reach above head
• Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Knowledge/Experience:

• High school plus additional courses equivalent to two years of college
• 2-4 years of experience in dealing with the public and in food preparation and management
• Must have ServSafe and Chemical Training certifications
• Supervisory experience helpful

Skills, Abilities, and Special Talents/Gifts:

• Ability to communicate effectively and tactfully at all levels
• Ability to use judgment to solve semi-complex problems
• Good organizational skills
• Ability to work independently
• Knowledge of Microsoft Word and Excel

Pay Range: $24.00 to $27.50 / hr

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions : Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by September 26, 2025. However, this posting will remain open until filled.
• The potential employee start date is September 29, 2025.

Posting date: August 26, 2025

Unposting date: Ongoing until filled

Posting contact email: ...

Helping Families Thrive in Christ! Focus On The Family is a 501c3 Christian Non-Profit Ministry

NOTE: This is a pipeline requisition, and not approved for a specific position number or job code.