Resort, Front Desk Agent

WHAT'S IN IT FOR YOU

• Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

1. Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
2. Checking guests in on arrival and out on departure.
3. Posting charges to appropriate guest accounts.
4. Assisting guests with disabilities.
5. Manage online, phone, and in-person, room reservations.
6. Arrange specialized services for VIP customers.
7. Operating switchboard and assisting with inquiries.
8. Collaborating and communicating with other internal departments to ensure guest satisfaction.
9. Complying with company procedures and safety policies.
10. Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.
11. Perform other duties as assigned.

WHAT YOU’LL BRING

• 2 (two) years of customer service experience.
• 1 (one) year of luxury hospitality experience.
• Tribal gaming experience a plus.

HOW YOU’LL BE SUCCESSFUL

• Knowledge with resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro.
• Ability to multitask in a fast-paced environment.
• Ability to solve client issues in a friendly and timely fashion.
• Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.