Maitre D

2 years

ABOUT US:

Ai Fiori, meaning "among the flowers" in Italian, is an award winning gem within the renowned Altamarea Group, offering a sophisticated take on the flavors of the Italian and French Riviera. Located in the heart of Midtown Manhattan, Ai Fiori is celebrated for its elegant ambiance, impeccable service, and an innovative menu that highlights the finest seasonal ingredients, housemade pastas, and expertly prepared seafood and meats.

With an award-winning wine program and an extensive cocktail selection, Ai Fiori delivers a world-class dining experience that has earned critical acclaim and a loyal following. Whether hosting a special occasion, entertaining clients, or enjoying a refined evening out, guests can expect warm hospitality and the artistry of chef-driven cuisine that embodies both tradition and innovation.

WHO WE'RE LOOKING FOR
We are seeking a dedicated and experienced Maitre D to join our team! As the Maitre D, you will oversee the Front of house team, ensuring guest satisfaction. You will have a passion for hospitality, strong leadership skills, and a commitment to delivering an exceptional and luxurious dining experience to our guests. The ideal candidate will have a strong background in food & beverage.

Responsibilities Include

• Train, develop, and motivate all staff, with a special emphasis on the Front Door team.
• Organize, supervise and execute shifts during breakfast and lunch, including overseeing scheduling.
• Deliver superior service and optimize client dining experience on a daily, consistent basis.
• Ensure exceptional service standards are upheld during breakfast, lunch and dinner shifts.
• Coordinate daily team briefings on menu changes, service standards, and team acknowledgements.
• Monitor cleanliness and set-up within the restaurant.
• Perform other duties as assigned by management.

Essential Duties

• Adept with all restaurant technology (reservation management, POS, purchasing, labor-management)
• Candidates should demonstrate creativity and a commitment to brand success
• Demonstrate an emphasis on driving business while improving quality and guest retention.
• Performing high level of customer/guest service and guest interaction by exhibiting a friendly personality and engaging guests consistently.
• Ensure compliance with health and safety regulations in the dining area.
• Assist with administrative duties such as inventory, scheduling and purchasing.

Qualifications

• Effective, respectful, and clear communication skills to staff members, management and guests.
• Strong background in fine dining (ideally Michelin-level service), experience as a Maitred, and/or knowledge of luxury service standards
• Must have fine dining experience and/or luxury hotel management experience. Michelin Star experience is a plus.
• Must be capable, trustworthy, have integrity, and have experience deescalating.
• Ability to train, motivate and support restaurant staff.
• Flexible Schedule including weekends, nights, and evenings.

What We Offer

At Altamarea Group, we are committed to creating a supportive and professionally rewarding work environment for all of our team members. We are also pleased to offer the following benefits for our employees:

• Comprehensive Medical, Dental, and Vision Benefits with wide range of coverage options for families (30 days from date of hire)
• Paid Time Off (progressive with tenure)
• Career Development and Growth Opportunities
• Employee Dining Discount at All Altamarea Group Restaurants
• 401(k) Plan (one year from date of hire)

Altamarea Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Compensation: Salary ($70,000.00 - $85,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Budgeting

Customer Service Orientation

Guest Satisfaction Focus

Strong Leadership Skills

Training and Development of Staff

Training and Developing Staff

Customer Relationship Management

Service Optimization

Time Management

Passion for hospitality

Interpersonal Skills

Creativity in Service Delivery

Culinary Knowledge

Food and Beverage Knowledge

Sales Skills

Adaptability to Changing Environments

Strategic Thinking

Business Acumen

Mentoring skills

Knowledge of Fine Dining Service Standards

Crisis Management

Guest Engagement

Cultural Awareness

Customer service excellence

Ability to Work With Restaurant Technology

Health and Safety Compliance

Training and Development

Flexibility in scheduling

Administrative Skills

Management of Restaurant Technology

Experience in Training and Motivating Staff

Trustworthiness

Knowledge of Fine Dining and Service Standards

Health and Safety Regulations

motivational skills

Experience in Michelin Level Service

Supervision of Shifts

Adaptability

Familiarity With Restaurant Technology (Reservation Management, Pos, Etc.)

Integrity

Communication Skills

Effective Communication Skills

Ability to Motivate and Support Staff

Ability to Oversee Scheduling and Shift Execution

Deescalation Skills

Experience in Fine Dining

Team Motivation

Commitment to Delivering Exceptional Dining Experiences

Business Management Knowledge

Experience in Inventory and Purchasing

Supervision and Execution of Shifts

Ability to Deescalate Difficult Situations

Inventory and Purchasing Management

Commitment to Health and Safety Regulations

Experience With Restaurant Technology (Reservation Management, POS, Purchasing, Labor Management)

Experience in Delivering Superior Customer Service

Customer/Guest Interaction

Wine Service

Purchasing

Customer/Guest Service

Training and Mentoring Abilities

Conflict Resolution

Hospitality Industry Passion

Inventory and purchasing

Customer Service

Fine Dining Experience

Training and Encouragement of Staff

Organization Skills

Optimism and Positive Attitude

Events Management

Problem Solving Skills

Knowledge of Service Standards

Empathy

Fine Dining Service

Restaurant Technology Proficiency

High Volume Service

Brand Commitment

Passion for Hospitality Industry

Food and Beverage Pairing

Organization and Efficiency

Food Preparation

Food Safety Knowledge

Training and Encouraging Staff

Hospitality Management Degree

Positive Attitude

Marketing / Public Relations

Creativity

Menu Development

Commitment to Brand Success

Merchandising

Office Suite Software

POS Systems

Payroll Management

Financial Management

Ordering / Purchasing

Recruiting

Reservation Management Platforms

Team Development

Staff Management of up to 75

Scheduling

TIPS Certified

Vendor Management

Writing

Service Procedures

Communication

Leadership

Team Management

People Skills

Organizational Skills

Restaurant Management

Inventory Management

Attention to Detail

Toast POS

Training Others

Problem Solving

Hospitality Driven

Wine Knowledge

Floor Management

Professionalism

Spirits Knowledge

Guest Service

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