Housekeeping Manager

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at to find out more about our company.

EOE/M/F/D/V

Job Description

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team - not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

What is in it for you: Reporting to the Director of Rooms Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently deliver professional, friendly, and engaging service to guests and colleagues

• Lead and manage daily housekeeping operations, ensuring adherence to service standards

• Supervise and inspect guest rooms, public areas, and back-of-house spaces for cleanliness and quality

• Implement and maintain rigorous quality control programs, including daily inspections and audits

• Respond promptly to guest concerns, documenting issues and coordinating with relevant departments

• Conduct regular departmental meetings to align goals and foster communication

• Train and develop team members on cleaning procedures, equipment usage, safety protocols, and brand standards

• Manage departmental budget responsibly, optimizing resources and controlling costs

• Oversee recruitment, onboarding, and continuous training of housekeeping staff

• Monitor employee performance, providing feedback, coaching, and recognition to maintain high standards

• Address performance issues through mentoring, retraining, and corrective action when necessary

• Balance operational, administrative, and team needs effectively

• Ensure compliance with departmental policies and procedures

• Report maintenance issues promptly and follow up to ensure resolution

• Maintain accurate records of inspections, evaluations, and training activities

• Uphold all safety and sanitation policies and procedures

• Collaborate with Front Office and Engineering teams to resolve guest concerns and quality issues

• Foster a culture of accountability, pride, and teamwork within the department

• Perform other duties as assigned by leadership

• Salary Range: $78,500-$97,500 USD Gross Annually

Qualifications

Your experience and skills include:

• At least 1-2 years previous leadership experience in Housekeeping or Rooms Division required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Feel free to visit our website at to find out more about our company.

Fairmont is proud to be an Equal Opportunity Employer.EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.