Guest Experience Specialist

Guest Experience Specialist

Department: Maple Heights Administration 164009

Employment Type: Full Time

Location: Maple Heights

Reporting To: Kaersten Haverkos

Compensation: $18.00 - $20.00 / hour

Description

Facilitates all new Market openings including Client Communication, Client Engagement Events, and Hybrid Market Openings.

Essential Duties & Responsibilities

• Marketing: Working closely with the Market Twenty 4 Seven Marketing & Merchandising Manager on all our pre & post market opening materials. Assist in field execution for Marketing Signage, Plano grams, Promotions, Newsletter, etc.
• Scheduling: Maintain Market openings schedule and develop timelines for pre-openings. Communicate directly with Client contact regarding opening schedule and opening related activities.
• Troubleshooting: Helps reduce kiosk issues. Seek and Solve for Operational Opportunities to improve customer service and increase Market Sales.
• Customer Relations: Handles all Market related customer issues and participates in client meetings. (Market Cards, Refunds, Kiosks issues, Monthly Newsletters, etc.)
• Site Visits: Assists with new or potential customer site visits as a part of the sales process.
• Guest Experience Reporting: Performs store inspections as directed by Market Leadership. Drives accountability and troubleshooting.
• Administrative Tasks: Primary tasks will include, but are not limited to, answering phones, managing outlook calendars, invoicing, data entry, tracking and reporting, and special projects, Market Gift Cards.
• Market Action Plans: Participate and execute tasks accordingly.
• Avanti/365: Responsible for communicating as well as for training Market Management and other necessary team members on new all system upgrades & tools. Works closely with Loss Prevention to troubleshoot any flaws within the system.
• System Management: Act as operational liaison for AMS and 365 systems. Communicate system issues with appropriate supplier.

Job Requirements

• High-School Diploma or GED
• Prior retail experience and familiarization with basic merchandising concepts strongly preferred.

Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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