Receptionist I

Auto-Generated Temporary Staffing Request Number TS0011 Status Requestor Name Date Request Received 08/27/25, 12:09 PM Department Administration Requestor Job Title Business Services Manager Requestor Email Address Requestor Extension 59225 Proposed Start Date As soon as possible Anticipated End Date 11/05/25 Type of Request Temporary to Hire Category of Position Customer Service/Community Service Vendor Contact Column Title of Position Receptionist I Number of Staff Needed? 1 Full or Part Time Full Time Part Time - Estimated Hours/Week Hourly Pay Rate Duties & Responsibilities -Maintains Agency Internal Mailing List and Phone Directory for Information Center
-Works with Human Resources to Maintain current agency directory data information
-Provides printed copy for mail distribution station & Welcome Desk as updates to the directory occur
-Manages Agency's Multi-Line Telephone Switchboard
-Takes the lead to Fields inquiry calls from media requests and directs them to the correct POC within the Agency
-Agency UPSP Postage Duties
-Processes daily postage for all NCTCOG outgoing US Government Client mail.
-Generates daily reports of postage fees used by the agency's postage machine
-Prepare and sends monthly reports to accounting for auditing and recording project codes, including monthly postage slips
-Maintains current project codes in the postage machine
-Assists Public and Agency Employees with Parks Pantry needs
-POC for Assistance or Help Requests for Parks Pantry
-Co-Monitors inventory and supply of agency badges for current approved vendors on-site
-Assists Executive Director staff with Agency and Region-Wide events such as Annual Awards and General Assembly with day-of hosting needs upon request Supervisor Name Mandy Collett Scheduled Hours M-F: 8 AM to 5 PM Will this individual need to be certified? No Certification Description Will you need skills testing for this position? No Other Skill Testing Description Will this individual need to travel? No Will this individual need to submit expenses? Preferred Skills Customer Service Requestor Notes to Staffing Agency #6 on the Job Description is no longer valid, we no longer accept or track cash payments. Will Requestor/Supervisor want to review resumes? Yes Administration Acknowledgement Received Submitted PO# Generate Form Will this individual need temporary badge access? Yes Will this individual need computer access? Yes

Attachment : TITLE: Receptionist DATE: October 2006
EEO CATEGORY: Office and Clerical GRADE: 2
FLSA: Non Exempt
BRIEF DESCRIPTION: The purpose of this position is to manage the NCTGOC switchboard and visitor reception area and to maintain the agency master mailing list. This is accomplished by answering the multi-line telephone switchboard and directing calls to appropriate staff; providing information on departmental functions; greeting incoming visitors and directing them to their destination; updating and posting the agency's meeting schedule; and updating the agency master mailing data base. Other duties include receiving, sorting and distributing agency deliveries; maintaining the agency cash box for the Regional Information Center; providing clerical assistance to the Public Affairs Department and the Assistant to the Executive Director; and serving as backup in the Regional Information Center.
ESSENTIAL FUNCTIONS: Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.
(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing
to a significant degree. Exerting 20-50 lbs.
occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs.
occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly. # Code Essential Functions 1 S Monitors multi-line telephone switchboard by taking incoming calls; distributing calls to correct departments and individuals; distributing messages; obtaining information and processing incoming calls. 2 S Greets incoming visitors and guests by directing visitors and guests to various meetings and departments and calling the appropriate department contact. 3 S Maintains and updates agency master mailing list by collecting data; inputting data; proofreading information for agency annual directory; ensuring publication of accurate information and providing mailing labels for department mail outs. 4 S Receives. sorts and distributes agency deliveries by collecting deliveries throughout the day; sorting deliveries; contacting the appropriate department and placing publications into the appropriate mailbox in the Print Shop. 5 S Provides clerical assistance by typing; preparing mail outs; providing labels; folding, collating and stapling documents; stuffing envelopes and providing filing services for the Assistant to the Executive Director. 6 S Maintains agency cash box for the Regional Information Center by receiving money; preparing receipts for Regional Information Center sales; preparing data sales sheets and providing change for agency staff. -Description of Minimum Job Requirements- Formal Education/ Knowledge Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge
equivalent to four years of high school or equivalency. Experience Under and including one year. Certification and Other Requirements Valid state issued driver's license. Reading Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Math Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study. Writing Basic - Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.
Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study. Managerial Receives Direction: Work adheres to specific procedures, but employee determines priorities and organizes work. The employee normally performs the assignment after receiving general instructions as to methods, procedures and desired end results. There is some opportunity for discretion when making decisions among a few easily identifiable choices. The
assignment is usually reviewed upon completion for approval. Budget/Financial Responsibility Does not have any budget responsibility. Organizational Control Job has no responsibility for the direction or supervision of others. Complexity Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action. Interpersonal/
Human Relations Skills Work requires minimum or limited contact with individuals. The purpose of contact is to exchange and/or receive basic information. Technical Skills Work requires the use of standard technical skills appropriate to the work environment of the Agency. Affects accuracy of multiple projects. -Physical strength for this position is indicated below with "X- Sedentary X Light Medium Heavy Very Heavy Exerting up to 10 lbs. Exerting up to 20 lbs. Exerting 20-50 lbs. Exerting 50-100 lbs. Exerting over 100 lbs. occasionally or negligible occasionally, 10 lbs. occasionally, 10-25 lbs. occasionally, 10-25 lbs. occasionally, 50-100 lbs. weights frequently; frequently, or negligible frequently, or up to 10 frequently, or up to 10-20 frequently, or up to 20-50 sitting most of the time. amounts constantly OR lbs. constantly. lbs. constantly. lbs. constantly. requires walking or standing to a significant degree. PHYSICAL DEMANDS: C
Continuously
2/3 or more of the time. F
Frequently
From 1/3 to 2/3 of the time. O
Occasionally
Up to 1/3 of the time. R
Rarely
Less than 1 hour per week. N
Never
Never occurs. Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.
-Physical Demand- -Frequency- -Brief Description- Standing O Making maps Sitting C Desk work, Answering switchboard Walking O Checking mailbox, Folding print jobs Lifting O Bringing in newspapers Carrying O Carrying mailouts to Print Shop Pushing/Pulling O Helping in Information Center Reaching O Working in Information Center Handling O Working in Information Center Fine Dexterity C Computer use Kneeling R Working in Information Center Crouching R Working in Information Center Crawling N Bending O Working in Information Center Twisting N Climbing R Stairs Balancing N Vision C Reading, Computer use Hearing C Communicating with co-workers and on telephone Talking C Communicating with co-workers and on telephone Foot Controls N Other (specified if applicable) Switchboard, typewriter, 10-key machine, computer equipment and software

-Primary Work Location- Office Environment X Other N/A
PROTECTIVE EQUIPMENT REQUIRED: N/A
NON-PHYSICAL DEMANDS: C
Continuously
2/3 or more of the time F
Frequently
From 1/3 to 2/3 of the time O
Occasionally
Up to 1/3 of the time R
Rarely
Less than 1 hour per week N
Never
Never occurs -Description of Non-Physical Demands- -Frequency- Time Pressure O Emergency Situation N Frequent Change of Tasks R Irregular Work Schedule/Overtime N Performing Multiple Tasks Simultaneously F Working Closely with Others as Part of a Team F Tedious or Exacting Work O Noisy/Distracting Environment O Other (see 2 below)