Houseman

JOB SUMMARY

Are youfriendly and enjoy rolling out the red carpet to guests? Do you enjoy creating stellar guestexperiences? Are you a team player thatis energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliverexcellent customer service? The housemanperforms routine duties of cleaning common areas of the hotel including the frontentrance, lobby, public restrooms, breakfast area, elevators, pool, guesthallways, fitness center, employee break room and bathroom and all meetingrooms. The houseman promotes a positive image of the hotelestablishment to guests and enjoys assisting our guests with such a pleasantand friendly temperament. If you enjoyanticipating the needs of guests to create that stellar guest experience thisjob is for you!

JOBRESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests inquiries; resolve guests complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

High-school graduate or equivalent anda minimum of six months work-related experience (hospitality or janitorialexperience - strongly preferred)

Excellent customer service skills

INDUSTRYEXPERIENCE

Previous experience in the hospitalityindustry (preferred)

Previous experience as ahousekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

Ability to follow directions and workin a fast-paced environment

Additional training (as required)

Mustbe flexible to work varied schedules

Goodwritten and oral communication skills

Abilityto listen attentively

Musthave the physical ability to walk, bend, and stand for long time periods

Mustbe able to lift up to 40 lbs.

Mustadhere to grooming and appearance standards in alignment with uniform

Mustbe dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a top-notch attitude toward our guests which includes anticipating the guests needs be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAMHotels hires the best people, we work extremely hard to provide benefits thatmake work-life balance that much more enjoyable. As a leader in the hospitality industry, wepromote advancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, 401K, andother additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Actionemployer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.