Guest Services Representative, PRN, Brunswick

Service Excellence: All team members of Southeast Georgia Health System will promote service excellence by developing and maintaining positive relationships with customers, other team members, and the medical staff and will ensure the highest quality of care by performing their responsibilities according to the highest professional standards.

Essential Responsibilities: This description of job responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.

• Cordially greets and receives guests with a smile and eye contact.
• Ascertains their needs and responds appropriately.
• Refers patients and families to appropriate services and resources as needed.
• Performs well in stressful and emergency situations by remaining calm and acknowledging that the patient or visitor comes first.
• Strives to resolve customer concerns and performs service recovery when necessary.
• Assist with training volunteers and monitoring their performance at the Guest Services desks.
• Works to ensure information and resource lists are up-to-date and accurate.
• Maintains supplies for the desks.
• Provides or coordinates wheelchair assistance or way finding for patients and guests when needed.
  Performs special projects as assigned.

Minimum Qualifications:

Education
High school diploma or equivalent

Experience
One year experience in customer service related position

Licensure
None required

Knowledge/Skills/Abilities
Excellent communication skills.
Ability to multi-task while maintaining composure.