Farm Host (Guest Service Agent)

Farm Host (Guest Service Agent)

Wildflower Farms

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes

Answer and direct phone calls according to company protocols

Document guest preferences in the Opera system and communicate them to relevant departments

Guide guests around the property and arrange on-site transportation when needed

Address guest complaints promptly and professionally

Process billing accurately following Front Desk procedures

Document irregularities in the departmental logbook and alert management as appropriate

Serve as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining options

Maintain an organized Front Desk area with all necessary materials readily available

Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests

Ensure adequate cash is available for transactions throughout shifts

Build collaborative relationships within the Front Office and understand the operations of all hotel departments

Pay Rate: $20.00/hour

Company Description

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property's 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers' spirit. Reconnect with yourself and nature at Wildflower Farms.

Qualifications

Minimum one year of experience in a hotel, resort, or private club environment

Professional demeanor and appearance with strong teamwork abilities in fast-paced settings

Flexibility to work varied schedules including weekends and holidays

Strong English communication skills (both verbal and written) with the ability to interact patiently and diplomatically with guests

Capacity to perform effectively under pressure during busy periods