Guest Services Representative

*Summary:*

Exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors, residents and their families to their destination, and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Clerical duties as assigned.

*Responsibilities:*

1. Greet all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction.

2. Monitors visiting hours and distributes computerized passes in accordance with Hospital visitation policies.

3. Adhere to all policies specific to visitor restrictions and patient confidentiality.

4. Proactively assists guests and visitors with transportation needs as appropriate.

5. Takes the initiative to maintain a safe an attractive environment within the facility and immediate property.

6. Responsible for non-emergent overhead announcements when requested.

7. Establish and maintain efficient working relationships with supervisor, coworkers and the customers.

8. Maintain and Model Nuvance Health Values.

9. Demonstrates regular, reliable and predictable attendance.

10. Performs other duties as required.

O*ther Information:*

Desired:

Prior experience in customer service-oriented positions.

Ability to communicate in Spanish and/or Portuguese a plus.

Six months customer service desired

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Northern Dutchess Hospital

Org Unit: 1864

Department: Info Desk

Exempt: No

Salary Range: $16.50 - $27.67 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ... (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.