Guest Services Representative

DEFINITION/PRIMARY FUNCTION Greet everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services. POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.) Experience: One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred . Excellent communication skills. Education and Training: High school or equivalent preferred. License, Certification & Registration: None required. Other Requirements: Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center. Proven ability and experience dealing with agitated/dissatisfied persons. Manual dexterity necessary for computer purposes. Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance. Demonstrated high level of flexibility, with the ability to work independently with minimum supervision. Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor. Spanish language proficiency preferred. Basic computer skills. Excellent communication skills. Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.