Guest Service Representative

Guest Service Representative

Inn By the Sea Cape Elizabeth, ME Part Time

*Looking for a part-time seasonal GSR who can work flexible hours *

We're more than just a team - we're a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you!

The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-firstganization that cares about your health and wellness, your future, and your overall satisfaction.

We're more than just a businesswe're a values-drivenganization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!

Responsibilities

Greet guests upon arrival and ensure a smooth check-in process.

Provide information about the hotel's amenities, services, and local attractions.

Respond promptly to guest inquiries via phone, email, in person.

Handle reservations, cancellations, and modifications accurately and efficiently.

Process payments and maintain accurate records of guest transactions.

Address guest concerns and resolve issues promptly to ensure satisfaction.

Coordinate with other departments to fulfill guest requests and preferences.

Maintain a clean andganized front desk area.

Assist with luggage handling and transportation arrangements as needed.

Uphold company policies and procedures to ensure the safety and security of guests and their belongings.

Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.

Provide exceptional customer service to enhance the overall guest experience.

Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills Required

Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.

Experience / Education

Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Physical Demands

This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.