Spa Front Desk

JOB REQUIREMENTS: Description If you\'re eager to showcase your talents

in a prestigious, full-service, AAA Four Diamond resort and make a

meaningful impact, an extraordinary career opportunity awaits you. We

are on the lookout for a passionate individual to join our team and help

us continue delivering the unparalleled guest experience that sets us

apart. As a Massage Therapist at the WELL Spa + Salon at Grand Geneva,

you will provide top-tier relaxation treatments and home care

recommendations, delivering a rejuvenating experience with warmth and

positive energy. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four

Diamond resort and spa recognized as a Top Resort in the Midwest by

Conde Nast Traveler. This award-winning, all-seasons destination

features over 746 guest accommodations, the WELL Spa & Salon, two

championship golf courses, fitness facilities, a ski hill and terrain

park, and 9 unique food and beverage outlets. We are a longstanding

symbol of home and family, rooted in tradition and eager to shape a

brighter future together. Position Purpose Greet and check guests in and

out, book appointments, sign up and renew memberships. Essential

Functions - Check guests in and out for spa appointments. - Provide

accurate and appropriate information to guests and customers. - Input

and retrieve information routinely from computer system. - Respond to

guest requests and handle guest issues or report complaints to

management. - Remain calm and alert, especially during emergency. -

Promptly answer telephone in a professional and clear manner. Input all

information into computers to communicate guest requests and

complaints. - Effectively deal with internal and external customers,

some of whom will require high levels of patience, tact, and diplomacy

to defuse anger, collect accurate information and resolve conflicts. -

Answer guest questions regarding area or resort, outlet information and

services. - Greet and welcome guest as they arrive at the spa. - Perform

other duties as assigned. Position Requirements - High school diploma or

equivalent required. - Prior spa experience preferred. - Must have

excellent communication and customer service skills, must have the

ability to work with a team in a fast paced environment while

multi-tasking. - Ability to read, listen and communicate effectively in

English, both verbally and in writing. - Ability to access and

accurately input information using a moderately complex computer

system. - Ability to work a flexible schedule including nights, weekends

and holidays. Reporting Relationship This position reports to the Front

Desk Supervisor Exemption Status Non- Exempt Note This document

describes the general nature and level of work required of people in the

job. It is not intended to be an all-encompassing list of

responsibilities, duties, and skills. Equal Opportunity Employer

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/AEC4AFFAB07740E0