Float Patient Hospitality Specialist, Outpatient Services, FT, Shift 8:30A-9P

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

Description:
This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns.Estimated pay range for this position is $16.00 - $18.30 / hour depending on experience. Qualifications:
Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications:

• Pass filing test with a minimum of 90% score.
• Typing/Data entry test with a minimum score of 25 wpm.
• Complete and successfully pass the Patient Access training course.
• Excellent interpersonal communication skills (verbal and written).
• Excellent customer service skills.
• Ability to work in a high-volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Desired: Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
• Knowledge of insurance contracts, collections, authorizations, and pre-certification.
• Basic knowledge of Microsoft Word and Excel.
• Ability to work weekends when necessary.
• Basic knowledge of Medical Terminology.
• Bilingual (English/Spanish).

Minimum Required Experience:

EOE, including disability/vets