H6630 Server-Banquets Img

Post

H6630 SERVER-BANQUETS IMG

Job Category: Food and Beverage

Requisition Number: H...

Posting Details

Posted: May 14, 2025

Part-Time

On-site

Rate: $5.50 USD per hour

Locations

Showing 1 location

Mescalero, NM 88340, USA

Job Details

Description

Position Title: Banquets Sever

s To: Banquets Manager

Supervises: N/A

Summary of Position

The Banquet Server is responsible for the set-up, prep work and service of food and beverage for all banquet meals, receptions, breaks, and meetings. An experienced server will be familiar with the menus, set-up, and general information about uing events. Team members that serve in this position must have an outgoing, professional, enthusiastic, customer service oriented nature about them.

Key Responsibilities and Performance/Behaviors

Ability

Can explain and demonstrate Hospitality Behaviors and Performance Standards.

Understands w to get the information needed toplete tasks to standard.

Can explain and demonstrate technical skills used toplete tasks to standard.

Can explain or demonstrate the behavioral values or standards needed toplete tasks to standard.

Understands how to take ownership of problems and solve them when solutions may not be available.

Can explain how to request help from others when needed toplete task or goal.

Hasplete knowledge and can tell others of IMGR&C products and services.

Provide guests with directions or other venue information. Act upon allmentsplaints in a prompt, professional and friendly manner.

Performance

Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists.

Responds to obstacles; finds new ways to reach desired end results.

In absence of guidance, acts and takes charge to respond to guest or internal customer needs.

Responds to change by quickly ing talent and skills in a positive way to succeed.

Supports achievement of Quality Goal; Do it right the first time.

Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.

Makes suggestions to improve performance.

Behavior

Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).

Approaches all activities with enthusiasm and encourages enthusiasm from others.

Chooses a positive approach in all situations.

Respects individuality of others; continues tomunicate in order to work together.

Speaks positively about guests, other team members and our business in all situations on and off property.

Treats other with respect in all situations.

Service

Serves others.

Identifies and canmunicate needs of guests and others.

Takes quick action to serve others in a way that meets/exceeds their needs.

Identifies ways to improve individual or team's service to others.

Provides service outside job responsibilities if needed to help resort succeed.

Takes ownership of guest problem(s) until it is solved.

Professionalism

Meets IMGR&C Appearance standards.

Professionally supports IMGR&C reputation and image in all situations, on and off property.

Attendance

Meets IMG&C policy for attendance.

Informs supervisor of future absence as far in advance as possible.

Required to work all Marketing Special Events and Concerts.

Communication

Provides information others need to succeed, in time for them to use it.

s with next shift the information needed for them to succeed.

Listens to others without interruption; acts on their feedback when possible.

Asks questions to better understand expectations of others.

s all guestplaints andpliments to Supervisor or Manager.

s all situations to Supervisor or Manager w resort grounds or equipment do not meet IMGR&C standards.

Team Work

Puts Success of team ahead of personal success.

s other team members succeed without being asked.

Takes action to resolve conflict between individuals.

s other departments achieve success.

s ideas to increase team success and guest satisfaction to Supervisor or Manager.

Does whatever is necessary to help department and resort success.

Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities include the following and are subject to change at management's discretion:

Provides top quality service to the guest. Greeting guest and ensuring t even is set up to their satisfaction.

Responsible for meal service, buffets, receptions, bars, breaks; set-up of such, service and tear down in any meeting area.

Must take all state and federal required classes for food Handling and Alcohol Certification.

Must possess knowledge of basic foods, alcoholic beverages and service procedures.

Familiarization andpliance of job tasks specific for a Banquets Server/ Bartender.

Must be able to read andprehend Banquet Event Orders.

Upkeep of uniform issued to you, as well as your footwear that will have safety soles.

Constantmunication with Supervisors.

Practice kitchen safety and food sanitation, as well as observing and obeying all safety rules.

Turn in any lost items directly to Security.

Is able to fill in as Set-Up Attendant, Bartender, Cashier, or assist with AV.

ing in other departments when necessary.

Overtime, Holiday work, rotating work schedule and work schedules other than Monday through Friday, 8:00am to 4:30pm.

Obedience and respect to your Chain of Command.

Ads to all regulatory, departmental and casino policies and procedures, and to the Casino Internal Control Structure.

Maintains a clean and sanitized work area.

Performs other duties as assigned.

Supervisory Responsibilities

Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

High School Diploma or General Education Degree (GED) Two year job-related experience in restaurant and/or customer service, with preference in catering service, and/or fine dining. Knowledgeable in Wine, Spirits, and presentation of such. Must possess and maintain New Mexico Alcohol Server License. Mescalero Apache Tribal preference; bicultural experience preferred. Must be 19 years of age.

Physical Demands

The physical demands described are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand heldmunications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

Work Environment

The work environment characteristics described are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.