Beverage Server

JOB DESCRIPTION

Position Title: Beverage Server

Department: All venues

Employment Classification: Non-Exempt

Position Summary/General Description:

The Beverage Server fulfills the beverage needs of guests by providing fast, friendly, and world-class hospitality, ensuring that all guests are greeted with a sincere welcome and a sincere closing statement to make customers feel valued. Beverage Servers are fast-paced, fun, efficient, and eager to serve.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide friendly and fast beverage service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Act with urgency at all times to minimize wait times; maintain a quick and purposeful pace. Maintain an unwavering positive and friendly demeanor at all times in all circumstances.
• Master beverage technology systems to provide accurate and efficient service. Avoid distractions and stays focused. Minimize production time and limits time in service wells to less than 5 minutes of productive time.
• Keep all items, as assigned, fully stocked.
• Ensure service and playing area is properly maintained and excess cups, trash, dirty ashtrays, etc. are removed from the playing area and that beverage stations are clean and functioning properly.
• Ensure that health and safety regulations are maintained.
• Maintain an “on stage” image adhering to all grooming, uniform and interaction guidelines.
• Monitor guest behavior and alcohol consumption
• Follow instructions.
• Must be poised to handle tensions created by crowded casino/venue situations.
• Maintain temperature requirements for food and drink preservations.
• Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. [FP1]
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED preferred.
• Food/Beverage serving experience preferred.
• Basic math and cash handling skills.

Licensing & Certification:

• None

Computer Equipment, Software, Machinery:

• Operate Point-of-Sale (POS) system.
• Operate and maintain dispensers such as: fountain, juice, creamer, and coffee brewer.

Essential Physical Requirements:

• The job requires the ability to hear, reach overhead, stand, talk, turn/twist, walk, carry, and repetitively use hands 51-100% of the time.
• The job requires the ability to balance/climb, bend over, crouch/stoop, lift 1-25 lbs., and slide/transfer 1-50 lbs. 25-50% of the time.

Essential Mental Demands:

• The job requires the ability to write and read 51-100% of the time.
• The job requires the ability to problem solve and organize 25-50% of the time

Supervisory Responsibilities:

• None.

Work Environment (inside/outside):

• The job is performed primarily indoors with exposure to loud noises and fumes (e.g., cigarette smoke).
• The job is performed outdoors with occasional exposure to hot/cold temperatures.

Other Requirements:

• Obtain, as applicable, within thirty days from day of employment, alcohol service certification, and maintain certification throughout employment.
• Must pass a pre-employment alcohol/drug screen.