Host/Hostess- InterContinental Boston

Do You See Yourself as a Host/Hostess?

Join InterContinental Boston, Where Every Moment is Crafted with Elegance and Care.

For over 70 years, the InterContinental brand has defined the art of international travel, curating meaningful connections and memorable experiences through personalized service, refined etiquette, and a deep understanding of global culture. Rooted in international know-how and enriched by local insight, InterContinental Hotels & Resorts delivers sophisticated luxury to discerning travelers worldwide.

At InterContinental Boston, we are proud to continue this legacy. Consistently ranked among the city's finest hotels, our Forbes Four-Star, AAA Four Diamond destination offers 424 luxurious accommodations overlooking Boston's historic waterfront, a world-class spa, 32,000 square feet of premier event space, and dynamic dining experiences inspired by global flavors.

We invite you to become part of this story, creating moments of grace and connection as a Host/Hostess in our acclaimed outlets.

Your Role: Creating Lasting First Impressions

As a Host/Hostess, you will be an ambassador of first impressions and hospitality, ensuring every guest receives a warm, seamless welcome. From the moment they arrive until they are comfortably seated, your charm, attentiveness, and polished presence will set the tone for a memorable dining experience.

Key Responsibilities

• Greet guests warmly and professionally, managing seating to maintain a balanced and efficient dining flow
• Answer phones and assist with guest inquiries, reservations, and take-out orders
• Maintain accurate waitlists, notifying guests when tables become available
• Assist with room service orders and promote up-selling opportunities
• Process payments, balance cash drawers, and complete end-of-shift paperwork
• Support opening tasks, including assigning stations and setting tables as needed
• Handle guest concerns with grace, resolving issues promptly and professionally
• Guide guests to various outlets and assist with special requests
• Foster a collaborative team environment through daily communication and coordination
• Perform additional duties as assigned to support the restaurant team
• Perform other duties as assigned by the management

What We're Looking For

• Prior experience in a luxury restaurant or hotel environment preferred
• Prior experience with Resy or similar reservation platforms
• Fluent in English with excellent interpersonal and communication skills
• Ability to engage graciously and professionally with guests and colleagues
• Comfortable using computers, reservation platforms, and performing keyboard/data entry tasks
• Ability to carry or lift items up to 50 pounds (plates, utensils, menus, etc.) and comfortably stand, bend, stoop, and kneel for extended periods
• Familiarity with handling food, beverages, utensils, and point-of-sale systems
• Basic math and literacy skills for handling transactions and guest records
• Flexibility to work evenings, weekends, and holidays as business needs require
• Passion for delivering authentic, sophisticated guest experiences

What We Offer

Hourly Rate: $24.10

At InterContinental Boston, our colleagues are the heart of our success. We are proud to offer a competitive compensation and benefits package, including:

• Medical, dental, vision, disability, and life insurance
• Flexible spending accounts
• Matching 401(k) retirement plan
• Complimentary dry cleaning and employee meals
• IHG hotel discounts worldwide and access to exclusive discounts and perks
• A collaborative, inclusive, and inspiring workplace
• Most importantly - the room to be yourself and thrive

Join Us - Be Part of a Legacy of Luxury and Connection

At IHG Hotels & Resorts, we are more than a brand - we are a global family. We celebrate individuality, embrace diversity, and believe that our shared values create extraordinary guest moments.

As ambassadors of the InterContinental brand, we are passionate about culture, travel, and delivering True Hospitality for Good. If you are inspired to connect with people from all over the world and create enriching experiences every day, this is your opportunity to grow and shine.

Ready to begin your journey with us? Let's Go Further Together.

IHG is proud to be an Equal Opportunity Employer. Minorities / Females / Disabled / Veterans are encouraged to apply.