Marcelinos Seaport Host

As a Host / Hostess , you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive. Utilizing your core skills in host/hostess experience, food service, and exceptional communication, you will seat guests, manage reservations, and ensure a smooth flow of service. Your relevant skills in POS systems, guest relations, and hospitality will enhance the overall guest experience and contribute to the success of our establishment. Join our team and be a vital part of creating memorable experiences for our guests in a fast-paced and customer-focused environment.

Job Description

• Responsible for general front-of-house hosting/management/overseeing.
• Serve as the liaison between the customers, staff, and company to ensure satisfaction at all levels.
• Take part in reservation management planning and execute accordingly.
• Greet guests in a warm and friendly manner and put them on a waiting list as necessary.
• Provide guests with menus and answer any initial questions.
• Seat guests at tables or in waiting areas.
• Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Respond to complaints and help to resolve them.
• Answer phone calls, make reservations, and answer questions they may have.
• Assist team members with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Responsible for providing outstanding customer service from the minute they first arrive.
• Ensure complete customer satisfaction with our food and service.

Qualifications

• Minimum of 3 years Host/hostess experience
• Food service background
• Strong customer service skills
• Previous restaurant experience
• Excellent communication skills
• Knowledge of Toast POS system
• Knowledge of ResyOS Reservation Software
• Experience in a hotel setting
• Ability to provide exceptional guest services
• Proficiency in serving and hospitality
• Strong phone etiquette and guest relations skills

To apply, please send your resume to the email provided below.