Customer Service Specialist

What can you expect from the job?

• $21/hr
• 8:00 a.m. – 5:00 p.m., Monday-Friday
• On-the-job training
• Weekly pay
• Benefits available the f irst of the month on or following 30 days of employment

Primary Responsibilities:

• Interacts with customers in a professional manner by telephone or e-mail.
• Generates appropriate paperwork using company software (SAP) after verifying inventory for production orders and shipments.
• Paperwork includes but is not limited to inbound and outbound material receipts and deliveries, rail, barge or boat, tags for traceability, material certifications, daily schedules for each production line, test data and sample testing documents.
• Assists warehouse staff in performing directed activities to meet objectives.
• Reviews documents returned by warehouse and shipping staff to ensure documents are completed according to documented policies and procedures.
• Makes recommendations on ways to improve communication and paper flow between various departments.
• Notify customers on outstanding invoices and when to expect payments.
• Maintain a clean and organized work area.
• Attend all scheduled safety, department, and company meetings as required.

Pay and Benefits

• Starting pay of $21/hr
• Quarterly profit sharing bonus opportunity
• Annual holiday bonus based on company performance
• Opportunity to work overtime
• 401k retirement contribution matching – 50% company match up to 6% of your annual wages
• Company covers about 80% of the cost of medical insurance for you and your family
• Company covers 100% of the cost for a life-insurance policy
• Company covers 100% of the cost for both short and long-term disability insurance policies
• Children of long-term employees can apply for company scholarships
• Paid personal time available for use as it accrues (max of one week per year)
• One week of paid vacation after 6 months
• Two weeks of paid vacation after one year

Physical & Work Requirements:

• Office environment in a warehouse setting. External noise, dusty outside building.
• Requires ability to perform primary job responsibilities while spending long periods of time at a computer
• Occasionally lifting boxes or equipment Required Background, Competencies & Expertise:
  • High School Diploma or GED.
  • General knowledge of basic office equipment such as computers, printers, copier, and scanner.
  • Knowledge of word processing and spreadsheets.
  • Excellent verbal and written communication skills
  • Proven interpersonal skills with customers, co-workers, and management.
  • Organized, accurate, detail oriented.

  Preferred Background, Competencies & Expertise:

  • Prefer experience with SAP
  • Two years or more of customer service or similar background
  • Prefer steel industry background

  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/AA Minorities/Female/Disabilities/Veterans