Customer Service Specialist

Summary Job title: Customer Service Specialist Job ID: ... Department: Kansas City - RCS Location: MO-Kansas City Description Summary: Our fast-growing industrial, electrical, and automation solutions organization is looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible. Reports to: Profit Center Manager Minimum Qualifications: + High school diploma + Must have a valid driver's license + Basic computer skills + Excellent attendance record + Ability to work overtime as needed + Ability to sit for prolonged periods of time while working in an office environment. + Ability to work in an office environment and occasionally in a warehouse environment. Preferred Qualifications: + 3 - 5 years of customer service or sales experience + Microsoft Office Excel experience + Microsoft Outlook experience preferred. + Knowledge of basic warehouse procedures + Knowledge of processes for receiving, selecting, packing, and shipping ADDITIONAL COMPETENCIES: + Ability to work with a team + Strong written and oral communication skills + Detail-oriented, attentive + Driven, motivated, mission-based attitude + Computer skills including Windows based applications + Ability to effectively communicate with co-workers to aid in satisfying customer requirements + Ability to perform basic mathematical calculations to accurately complete job tasks + Ability to organize and prioritize job tasks and requirements + Able to meet deadlines Working Conditions: Office and warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes. Supervisory Responsibilities: No Essential Job Functions: + Support and back up inside sales reps and projects group with various tasks including: customer requests & quotations, sales, ordering, and creating sales registers + Build relationships with customers you work with to gain additional business insights. + Communicate with customers and sales team members. + Manage orders and provide updates to customers related to lead time, shipping status, etc. + Coordinate with our Warehouse/Logistics team on customer expectations and delivery releases + Build reports and analyze sales data + Work with our vendor partners on pricing, order follow up, order management, quotations, and other related communication. + Perform miscellaneous clerical duties as needed. + Work with Sales team and Management to grow our business with new and existing customers CED is an Equal Opportunity Employer - Disability | Veteran Compensation Range: The compensation range for this position is $50000 to $65000 annually. Other Compensation: The following additional compensation may be applicable for this position: + Bonus + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Health Savings Account (HSA) and matching + Teledoc + Paid Pregnancy & New Parent Leave