Spa Concierge - Part Time

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, the sea, the mountains and the redwoods all converge, you find a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries. And you're enveloped by the same inspiration to discover, (dis)connect and create.

Spa Concierge host and foster an atmosphere of calm and relaxation. Primary responsibilities include scheduling treatments, guest registration and processing forms of payment to include room charges, credit cards and cash. As a Spa Concierge you will be responsible for spa reservations, whether it is a deluxe spa package or an individual spa treatment. This position is also responsible for making product and treatment recommendations to spa guests. This individual promotes wellness and serves as the final point of contact for an indigenous spa experience. If you have spa reception experience in a spa resort or hotel spa, we'd love to hear from you!

Wage: The range for this opportunity is $18 to $20 per hour. This is the pay rate for this position at Ventana Big Sur, and Alila Resort reasonably expects to pay. Alila Ventana Big Sur is an all-inclusive resort which means select positions such as this are eligible to receive a service charge payout ranging from $300-$500 per week *subject to change based on business levels. Spa Concierge is also eligible to earn 10% commission off of retail sales!

Shift: this position prefers flexibility 7 days a week, with a required need Mondays, Tuesdays, Thursdays, Fridays. Shift hours are typically 9am-4:30pm or 12:30pm-5:30pm

Hyatt is proud to offer exceptional benefits, which include

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off
• Medical, Dental, Vision, 401K with company match after 30 days of employment

Ventana Big Sur colleagues enjoy

• Paid meal breaks
• $15 gas stipend for hourly colleagues every day worked (must live outside of Big Sur area to qualify)
• Complimentary daily meal

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• A true desire to satisfy the needs of others in a fast paced environment.
• Proven customer service experience and skills
• Refined verbal and written communication skills.