Medical Receptionist

Large and top rated hospital system is seeking empathetic and passionate patient registration representatives to join the team at multiple locations with various shifts available! Description Emergency Department -First person our patients see when they arrive. Main priority is to provide an exceptional patient experience with a warm, welcoming environment. -The ER is a 24-hour, 365-days a year facility and does not close. The schedule is a rotating 12-hour shift, up to 40 hours per week. -Team members will be trained in all the following areas: ---Front Triage Desk: Check in patients who walk in through the main entrance. ---Ambulance Bay: Check in patients who come in by ambulance or helicopter. ---ER Floor: Register patients at the bedside with portable computers. Must confirm patient demographics and collect/verify all insurance information for accuracy. -Ensure ID/Insurance cards and consents are updated in the EMR system. -Support self-pay process for patients without insurance coverage. Complete required documentation for Medicare patients prior to admissions, if needed. Outpatient/Clinic -First person our patients see when they arrive. Main priority is to provide an exceptional patient experience with a warm, welcoming environment. -Locate patient in the EMR system for an efficient check-in process. ---Verify patient's demographic information and update, if needed, with high level of accuracy. ---Verify patient insurance plans with a high level of accuracy. ---Support checkout process, including scheduling follow-up appointments and charge entry. ---Answer questions related to lab work, pharmacy, or radiology services. Main Admitting/Inpatient -First person our patients see when they arrive. Main priority is to provide an exceptional patient experience with a warm, welcoming environment. -Support a wide variety of hospital services, including but not limited to lab, radiology, surgery, and inpatient admissions. ---Locate patient in the EMR system for an efficient check-in process. ---Verify patient's demographic information and update, if needed, with high level of accuracy. ---Verify patient insurance plans with a high level of accuracy. ---Answer questions related to lab work, pharmacy, or radiology services. -May require travel to inpatient units to complete bedside registration. Qualifications MUST HAVES: - 2+ years of work experience - ideally within a customer service capacity - Empathetic and compassionate - Passion for helping others - Strong technology skills