Room Attendant

The Room Attendant plays a crucial role in ensuring an exceptional guest experience by maintaining the highest standards of cleanliness and organization in assigned guest rooms. Reporting to the Housekeeping Supervisor and/or Executive Housekeeper, this position is responsible for thorough room cleaning, restocking amenities, and promptly reporting maintenance issues to uphold hotel and OSHA standards. The ideal candidate will be detail-oriented, efficient, and committed to delivering outstanding hospitality.

MAJOR DUTIES:

- Prepare housekeeping cart with necessary supplies at the beginning of each shift.

- Greet guests warmly and professionally when encountered.

- Strip and remove used linens, towels, and amenities from rooms.

- Thoroughly clean rooms/suites, including:

- Making beds and changing linens.

- Cleaning and sanitizing bathrooms, including sinks, toilets, tubs, and mirrors.

- Dusting furniture, fixtures, and baseboards.

- Vacuuming and sweeping floors.

- Washing windows, tracks, and glass surfaces.

- Cleaning and sanitizing high-touch areas such as light switches, remotes, and doorknobs.

- Restock linens, towels, and guest amenities per hotel standards.

- Clean balconies, patios, and outdoor spaces, if applicable.

- Ensure proper use and care of housekeeping equipment and tools.

- Respond promptly to special guest requests, such as extra linens or toiletries.

- Immediately report maintenance deficiencies, broken items, or safety hazards.

- Follow proper procedures for handling and disposing of biohazardous materials.

- Adhere to hotel safety, security, and sustainability policies.

- Maintain a clean and organized workspace, including housekeeping storage areas.

- Assist with deep-cleaning projects as scheduled.

- Consistently represent the hotel in a positive manner with a professional attitude.

PHYSICAL REQUIRMENTS:

This position requires continuous movement, as well as physical stamina to complete various housekeeping tasks, including but not limited to:

- Standing and walking for an entire shift.

- Bending, kneeling, reaching, and stooping regularly.

- Pushing and pulling carts weighing up to 100 pounds.

- Lifting and carrying up to 50 pounds occasionally.

- Lifting 20-30 pounds intermittently throughout the workday.

- Using hands and arms for repetitive motions such as scrubbing, wiping, and folding.

- Ability to work with cleaning chemicals and wear necessary protective equipment.